# Chief of Staff - CBO at Shawbrook

Shawbrook is hiring a Chief of Staff - CBO in London, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/2e8a46f9-e2b5-4fa0-a2a1-c90342c1b311?utm_medium=ai-agent).

AI Level 1, AI centrality 20 out of 100. London, England, United Kingdom.

## Details

- Company: [Shawbrook](https://jobsbylevel.com/companies/shawbrook)
- AI level: AI Level 1 (score 20 out of 100)
- Location: London, England, United Kingdom
- Posted: October 14, 2026
- Apply: https://jobsbylevel.com/go/2e8a46f9-e2b5-4fa0-a2a1-c90342c1b311?utm_medium=ai-agent

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/chief-of-staff-cbo-at-shawbrook-44ee06

## Description

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself To provide strategic direction, disciplined business management and transformation oversight for the Chief Banking Office, ensuring the bank has: A clear strategic narrative and equity story for the Chief Banking Office. Robust governance, decision-making and follow-through on agreed actions. Measurable productivity, efficiency and capacity gains from transformation, technology and AI The role exists to ensure strategic priorities are clearly articulated, tightly managed and delivered with evidence of impact. Key Responsibilities Strategic Narrative & Equity Story Own and maintain the strategic narrative and equity story for the Chief Banking Office, ensuring clarity on: Where the bank competes (Markets and Competitors) How it creates a premium value proposition How strategy links to shareholder returns (key drivers of share price) Lead market and competitive insight, including: Opportunities in core, adjacent and new market segments Annual TAM sizing and refresh Thematic deep dives (“spotlights”) to support Board and investor discussion Support M&A and inorganic growth by providing: Strategic rationale Market context Value creation logic Lead the narrative, structure and content for: Markets Day Investor-related Board and ExCo materials Establish clear proof points for major initiatives (e.g. technology platforms) articulating: What was implemented What changed What value was delivered Business Management & Governance Provide strong business management for the Chief Banking Office ensuring good discipline. Own executive reporting and governance rhythm, including: CEO report ExCo papers Track and drive delivery of agreed actions across: ExCo and SMT decisions Strategic programmes (e.g. “30 by 30”, FTSE 100 readiness drivers) Coordinate performance management across Managing Directors, including: CSAT and customer metrics Strategic and operational KPIs Transformation, Productivity & Efficiency Act as the link between the Chief Banking Office and COO on transformation priorities and outcomes and tangible benefits Lead the capacity

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/chief-of-staff-cbo-at-shawbrook-44ee06

Source: https://jobsbylevel.com/jobs/chief-of-staff-cbo-at-shawbrook-44ee06

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