# CIO Communications & Operations Lead at Zendesk

Zendesk is hiring a CIO Communications & Operations Lead for a remote role open to applicants in Mexico. Level rates it Little AI ●○○○; you can [apply on Zendesk](https://jobsbylevel.com/go/4afeb47a-0628-40de-9e27-4cce21ab2429?utm_medium=ai-agent).

AI Level 1, AI centrality 24 out of 100. Remote (Remote, Mexico City, Mexico).

## Details

- Company: [Zendesk](https://jobsbylevel.com/companies/zendesk)
- AI level: AI Level 1 (score 24 out of 100)
- Location: Remote (Remote, Mexico City, Mexico)
- Posted: October 27, 2026
- Apply: https://jobsbylevel.com/go/4afeb47a-0628-40de-9e27-4cce21ab2429?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=cio-communications-operations-lead-at-zendesk-8d1499

## Description

Job Description Lead communications for the CIO organization and serve as a high-trust executive partner to the VP, CIO Strategy, Operations & Architecture. This role turns CIO strategy, decisions, and change into clear, coordinated communication and action across the full organization. It combines communications leadership with staff management capabilities, senior executive administration, and change management. The role uses AI and automation responsibly to improve the quality, speed, coordination, and reach of the work. The position supports the CIO and CIO leadership team across functions, geographies, and levels. It brings structure to executive priorities and operating rhythms while enabling leaders to communicate consistently and teams to understand what is changing, why it matters, and what to do next. What you’ll do CIO communications leadership • Own the CIO-wide communications strategy, calendar, narrative, and editorial standards, connecting messages to company direction, CIO priorities, business outcomes, and customer impact. • Advise the VP and CIO leadership team on audience, message, timing, channel, sequencing, and risks for sensitive or high-impact communications. • Draft, edit, and coordinate executive-ready communications, including leadership messages, all-hands content, announcements, FAQs, talking points, presentations, meeting pre-reads, and follow-ups. • Translate complex technical, operational, workforce, and portfolio topics into clear, accurate messages for technical and nontechnical audiences. • Coordinate communications across CIO functions so teams receive timely, consistent information, with clear owners and actions. • Maintain a forward-looking communications calendar and intake process; surface collisions, gaps, dependencies, and opportunities to reinforce key messages. • Gather feedback and engagement signals, assess whether communications are understood, and adjust content and channels based on evidence. Executive operations • Act as a trusted delegate and thought partner to the VP, CIO Strategy, Operations & Architecture, helping translate priorities into decisions, plans, and follow-through across the CIO organization. • Prepare the CIO leaders for key engagements with concise briefs, decision points, stakeholder context, meeting objectives, and follow-up actions. • Orchestrate executive operating rhythms, including CIO staff and leadership meetings, all-hands, AMAs, quarterly business reviews, offsites, and other leadership forums. • Develop agendas with clear outcomes; coordinate pre-reads; capture decisions, owners, and due dates; and track follow-through without adding unnecessary process. • Identify cross-functional dependencies, unresolved decisions, and emerging risks; bring forward concise options and recommendations. • Partner with executive assistants and operations leads across CIO to coordinate schedules, materials, logistics, and handoffs for high-priority engagements. • Handle sensitive information with discretion and use sound judgment about what to escalate, share, or resolve independently. • Maintain organized executive materials, contact and stakeholder context, decision records, and action tracking so information is easy to find and reuse. • Coordinate with administrative partners and leaders to ensure consistent, reliable support across the CIO organization. Change management and organizational enablement • Lead change planning for CIO-wide and cross-functional initiatives, including stakeholder mapping, impact and readiness assessments, change narratives, engagement plans, and adoption measures. • Connect communications to practical enablement: explain what is changing, who is affected, when it happens, where to get help, and what action is expected. • Coach leaders and change owners on sponsorship, sequencing, team conversations, and handling questions or resistance. • Track change dependencies, risks, readiness, adoption, and feedback across concurrent initiatives;

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/cio-communications-operations-lead-at-zendesk-8d1499

Source: https://jobsbylevel.com/jobs/cio-communications-operations-lead-at-zendesk-8d1499

## Cite this page

Level. https://jobsbylevel.com/jobs/cio-communications-operations-lead-at-zendesk-8d1499.

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