# Claims Operations Manager at Hastings Direct

Hastings Direct is hiring a Claims Operations Manager. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/f251fbc6-cbbf-48ac-b911-d483bf3e59b0?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Leicester.

## Details

- Company: [Hastings Direct](https://jobsbylevel.com/companies/hastings-direct)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Leicester
- Posted: October 16, 2026
- Apply: https://jobsbylevel.com/go/f251fbc6-cbbf-48ac-b911-d483bf3e59b0?utm_medium=ai-agent

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/claims-operations-manager-at-hastings-direct-f95285

## Description

Job Title: Claims Operations Manager Location: Leicester or Bexhill Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. Role Overview As our Claims Operations Manager (known internally as a ‘Contact Centre Leader’), you’ll oversee the Accidental Damage operation in the UK and with our outsourced partners. You’ll work closely with both internal and external stakeholders to deliver ambitious targets and lead the department in becoming a market leading repair and total loss claims operation. Job details – you’ll need to have demonstrable experience in: Leading the Accidental Damage claims operation across multiple locations, including office-based and outsourced teams, ensuring consistent and effective operational delivery Leading, coaching and inspiring operational colleagues, driving engagement, accountability and high performance against agreed operational, customer and leakage targets Delivering excellent customer and claims outcomes, championing first contact resolution and ensuring claims decisions, including reserve management, are made effectively and within agreed policy Owning quality, regulatory compliance and process effectiveness, ensuring documented requirements are consistently met, and new or improved processes are successful embedded across the operation Using data and insight to drive performance improvement, identifying opportunities, undertaking root cause analysis and keeping key stakeholders informed of performance, risks and required actions Driving continuous improvement across the operation, supporting systems and process change, managing outsourced partners against contractual requirements, and collaborating across the business to deliver customer service and indemnity objectives Essential skills/experience: Strong operational leadership in a regulated contact centre environment (insurance, financial services, utilities), with claims experience being beneficial Proven track record of leading high-performance teams including performance management Experience within operational design and delivery – including the evaluation, design, execution and measurement of key contact processes Strategic thinker – able to demonstrate how to set a vision to gain and maintain competitive advantage, and deliver this within a fast-paced environment Experience of working with outsourced partners highly advantageous The Interview Process Recruiter intro/screening call 1st stage interview with hiring leader 2nd interview with hiring leader and a wider peer As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website. Regrettably we are unable to offer sponsorship for this role. Benefits: in addition to a competitive salary and £5k car allowance you will

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/claims-operations-manager-at-hastings-direct-f95285

Source: https://jobsbylevel.com/jobs/claims-operations-manager-at-hastings-direct-f95285

## Cite this page

Level. https://jobsbylevel.com/jobs/claims-operations-manager-at-hastings-direct-f95285.

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