# Claims Quality Assurance Manager at Hiscox

Hiscox is hiring a Claims Quality Assurance Manager in Chicago, United States. It pays $100k-$130k a year and Level rates it Little AI ●○○○; you can [apply on Hiscox](https://jobsbylevel.com/go/7c16ee9f-89f4-4c61-99f6-8b3686864428?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Chicago.

## Details

- Company: [Hiscox](https://jobsbylevel.com/companies/hiscox)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Chicago
- Salary: $100k-$130k
- Posted: October 28, 2026
- Apply: https://jobsbylevel.com/go/7c16ee9f-89f4-4c61-99f6-8b3686864428?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=claims-quality-assurance-manager-at-hiscox-e6e8b7

## Description

Job Type: Permanent Build a brilliant future with Hiscox Position: Quality Assurance Manager Business Unit/Function: Group Claims Location: Atlanta or Chicago Reporting to: Head of Claims Quality Assurance & Governance Type: Permanent – Full time About the Team/Division: The Quality Assurance & Governance team is comprised of professionals with deep operational and technical expertise. This team is instrumental in driving claims quality assurance and governance across Hiscox, acting as a central reference for best practices and continuous improvement initiatives. Team members regularly engage with stakeholders throughout the company, promoting standardized processes, calibration, and ongoing development in claims handling. Adaptability is essential, as the team responds to the evolving needs of diverse stakeholders. As part of the Claims Quality Assurance Centre of Excellence, team members gain valuable exposure to a variety of insurance products and have opportunities to collaborate with business leaders across the organization. The Role: The Claims Quality Assurance Manager leads the claims quality assurance program across internal and third-party administrator operations. This role is accountable for the quality framework, risk-based review strategy, team performance, stakeholder reporting, and delivery of sustainable improvements The manager partners with Claims Leadership, Compliance, Legal, Operations, and business units to ensure regulatory requirements and Hiscox Claims Best Practices are consistently applied. Key Responsibilities: Set the annual claims quality assurance strategy, review plan, methodology, and risk-based priorities across internal and TPA claims operations. Lead, coach, and develop the Claims Quality Assurance team; establish objectives, allocate work, calibrate assessments, and maintain consistent, high-quality output. Own the quality assurance framework and governance standards, ensuring alignment with Hiscox Claims Best Practices, TPA Claim Handling Guidelines, regulatory obligations, and operational risk requirements. Oversee monthly and thematic claim reviews, ensuring appropriate coverage, timely completion, sound evidence, and defensible conclusions. Deliver concise management information and executive reporting that identifies trends, root causes, emerging risks, and priorities for corrective action. Present findings and recommendations to Claims Leadership and key stakeholders, clearly communicating risk, business impact, ownership, and required decisions. Partner with business leaders to establish corrective action plans, assign accountability, monitor delivery, and verify that remediation produces sustainable improvement. Drive calibration, training, and continuous improvement initiatives based on review outcomes, regulatory developments, complaints, litigation, and other quality indicators. Maintain effective governance, documentation, issue escalation, and quality controls across the end-to-end review process. Serve as the senior point of contact for claims quality assurance matters and provide practical, commercially balanced advice to leaders and stakeholders. Monitor program effectiveness through meaningful performance and risk indicators, and adjust priorities, resources, and review coverage as needed. Our Must Haves: 10+ years of progressive multi-line claims experience, including significant responsibility for claims quality assurance, auditing, compliance, or operational risk. Demonstrated experience leading, coaching, and developing a team, or providing sustained functional leadership across a quality assurance program. Deep knowledge of claims handling practices, regulatory expectations, state DOI standards, compliance, and operational risk. Experience working collaboratively across multiple internal and external teams, including third-party administrators and suppliers. Proven ability to build effective relationships and influence stakeholders at all levels of the organization,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/claims-quality-assurance-manager-at-hiscox-e6e8b7

Source: https://jobsbylevel.com/jobs/claims-quality-assurance-manager-at-hiscox-e6e8b7

## Cite this page

Level. https://jobsbylevel.com/jobs/claims-quality-assurance-manager-at-hiscox-e6e8b7.

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