# Claims Quality & Governance Analyst at Hiscox

Hiscox is hiring a Claims Quality & Governance Analyst in Lisbon, Portugal. Level rates it Little AI ●○○○; you can [apply on Hiscox](https://jobsbylevel.com/go/101392a4-944c-49f0-8643-579af0471672?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Lisbon.

## Details

- Company: [Hiscox](https://jobsbylevel.com/companies/hiscox)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Lisbon
- Posted: November 11, 2026
- Apply: https://jobsbylevel.com/go/101392a4-944c-49f0-8643-579af0471672?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=claims-quality-governance-analyst-at-hiscox-39f033

## Description

Job Type: Permanent Build a brilliant future with Hiscox The Team The Quality Assurance & Governance team brings together professionals with strong operational and technical Claims expertise. The team plays a key role in driving consistent Claims quality and governance standards across the business, acting as a centre of expertise for best practice, quality assurance and continuous improvement. Working as part of the Claims Quality Assurance Centre of Excellence, you will collaborate with stakeholders across the business and gain exposure to a broad range of insurance products, Claims teams and markets. The team operates across London, York, Colchester, Europe and the US, providing an international and collaborative environment with opportunities to work with colleagues and business leaders across multiple jurisdictions. The Role As a Claims Quality & Governance Analyst, you will play an important role in ensuring high and consistent standards of Claims handling across our European Claims operations. You will conduct quality reviews of Claims files, assessing adherence to Hiscox Claims Best Practices, internal standards and relevant regulatory requirements. You will identify trends and areas for improvement, support management information and analytical reporting, and translate findings into practical recommendations. Working closely with Claims teams, management and third-party partners, you will also support calibration, training and remediation activities, helping to embed best practice and continuous improvement across the Claims function. Key Responsibilities Conduct quality assurance reviews and audits of internally and, where appropriate, third-party administered Claims, assessing Claims handling against Hiscox Best Practice standards and relevant regulatory requirements. Undertake regular re-reviews of quality assessments to support consistent scoring, calibration and application of quality standards. Analyse quality review outcomes to identify trends, recurring themes, emerging risks and opportunities for improvement. Support the preparation of management information and analytical reporting, translating findings into clear and actionable recommendations. Present review findings and constructive feedback to Claims teams and management, supporting informed decision-making and continuous improvement. Work collaboratively with business units and stakeholders to develop and implement appropriate remediation plans and, where relevant, training interventions. Build effective relationships across multiple internal teams, external partners and third-party suppliers. Maintain a strong understanding of relevant classes of business, products and services within the European Claims market. Maintain knowledge of the policies, processes and systems used across European Claims functions. Keep up to date with the legal and regulatory environment relevant to Claims operations across Europe. About You We are looking for an experienced Claims professional who combines strong technical knowledge with an analytical and pragmatic approach to quality and continuous improvement. You will ideally bring: Previous experience in Claims Quality Assurance, Claims file reviews/audits, Claims governance or a closely related Claims quality environment. Strong knowledge and/or practical experience of working within the European Claims market. Experience working across multiple teams, external partners or third-party suppliers, ideally across different jurisdictions. The ability to review and analyse complex Claims information, identify trends and translate findings into meaningful recommendations. Strong stakeholder management and relationship-building skills, with the confidence to provide constructive feedback and influence others. Excellent written and verbal communication skills. Fluency in English; additional European language skills would be advantageous. A pragmatic, commercial and solution-oriented approach. The confidence to use your own

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/claims-quality-governance-analyst-at-hiscox-39f033

Source: https://jobsbylevel.com/jobs/claims-quality-governance-analyst-at-hiscox-39f033

## Cite this page

Level. https://jobsbylevel.com/jobs/claims-quality-governance-analyst-at-hiscox-39f033.

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