# Claims Sr Manager at Samsung Electronics

Samsung Electronics is hiring a Claims Sr Manager. Level rates it Little AI ●○○○; you can [apply on Samsung Electronics](https://jobsbylevel.com/go/afb8cf00-fbb2-4aef-bd81-211fb30e717e?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. 240 Dividend Dr, Coppell, TX, USA.

## Details

- Company: [Samsung Electronics](https://jobsbylevel.com/companies/samsung-electronics)
- AI level: AI Level 1 (score 35 out of 100)
- Location: 240 Dividend Dr, Coppell, TX, USA
- Posted: October 26, 2026
- Apply: https://jobsbylevel.com/go/afb8cf00-fbb2-4aef-bd81-211fb30e717e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=claims-sr-manager-at-samsung-electronics-fc551c

## Prepare for this job

The job page lists 2 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/claims-sr-manager-at-samsung-electronics-fc551c

## Description

Position Summary This role is not eligible for immigration sponsorship. Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities The Claims Sr. Manager is responsible for the end-to-end management of final mile and parcel claims across 5 carrier and service provider relationships, leading a bi-national team of 15 — 6 based in the United States and 9 based in Mexico. At the core of this role is deep, practical experience in claims management: overseeing the full claims lifecycle, driving financial recovery, managing carrier relationships, and building high-performing teams that consistently deliver results across both final mile and parcel claim types. Equally important is the ability to bring a strong systems and technology mindset to the role — the Claims Sr. Manager will be expected to leverage automation, AI-driven tools, and advanced analytics to modernize claims operations, improve processing efficiency, and surface insights that reduce risk and financial exposure. We are looking for a seasoned claims professional who brings both the operational credibility to lead a high-performing team and the vision to shape the future of how claims are managed — through smarter systems, intelligent automation, and a data-driven approach that sets a new standard for the function. Claims Operations & Lifecycle Management Oversee the full claims lifecycle — from intake and documentation through submission, negotiation, resolution, and financial recovery — across all 5 final mile and parcel provider relationships. Establish and enforce standardized claims intake processes, documentation requirements, and submission timelines to maximize recovery rates and minimize financial write-offs. Monitor and manage claims aging across the portfolio; escalate unresolved or disputed claims and ensure all carrier-imposed filing windows and deadlines are consistently met. Develop and maintain claims playbooks, standard operating procedures (SOPs), and training materials for both the US and MX teams to ensure consistency, compliance, and quality. Oversee both final mile (large-format, in-home delivery) and parcel claims, recognizing the distinct documentation, liability, and resolution requirements of each claim type. Systems, Technology & AI Own and optimize the claims management system stack, including carrier portal integrations, TMS connectivity, and EDI/API feeds, ensuring the team has reliable, efficient tools to manage claims across all 5 providers. Lead the evaluation and adoption of AI and automation tools to improve claims processing efficiency, including intelligent claim routing, automated documentation review, damage image recognition, and predictive denial flagging. Partner with IT and Product teams to define business requirements, prioritize system enhancements, and build the roadmap for next-generation claims technology capabilities. Leverage AI-driven analytics and predictive modeling to forecast claim volumes, identify high-risk carriers or routes, optimize

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/claims-sr-manager-at-samsung-electronics-fc551c

Source: https://jobsbylevel.com/jobs/claims-sr-manager-at-samsung-electronics-fc551c

## Cite this page

Level. https://jobsbylevel.com/jobs/claims-sr-manager-at-samsung-electronics-fc551c.

Get job alerts: https://jobsbylevel.com/newsletter