# Client Service & Delivery Manager, VP - State Street Investment Management at State Street

State Street is hiring a Client Service & Delivery Manager, VP - State Street Investment Management. It pays $110k-$189k a year and Level rates it Little AI ●○○○; you can [apply on State Street](https://jobsbylevel.com/go/1be3a14b-8a57-4448-a5d2-bd7aec4012e3?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Stamford, Connecticut.

## Details

- Company: [State Street](https://jobsbylevel.com/companies/state-street)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Stamford, Connecticut
- Salary: $110k-$189k
- Posted: October 22, 2026
- Apply: https://jobsbylevel.com/go/1be3a14b-8a57-4448-a5d2-bd7aec4012e3?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=client-service-delivery-manager-vp-state-street-investment-management-at-state-street-bbcf36

## Description

State Street Investment Management is seeking a Vice President, Head of Client Service & Delivery to lead the client service strategy and operating model for its Investment Solutions (Multi-Asset) business. This leader is responsible for delivering a differentiated institutional client experience while driving operational excellence, scalability, and continuous improvement across the service delivery organization. As a member of the COO leadership team, the successful candidate will partner with Investments, Client Executives, Business Development, Operations, Technology, Risk, Compliance, and Product teams to enhance client outcomes, strengthen retention, support global business expansion, and advance strategic initiatives. Key Responsibilities Develop and implement client service and delivery strategy across Investment Solutions Group. Oversee institutional client servicing, including onboarding, reporting, performance measurement and attribution, operational coordination, and ongoing support. Maintain relationships with key institutional clients and consultants, serving as a trusted advisor and escalation point. Lead, develop, and inspire a global team of client service and delivery professionals across multiple regions. Establish service standards, governance frameworks, and operating procedures that promote consistency, quality, and scalability. Drive initiatives that enhance the client experience through process improvement, automation, and technology-enabled solutions. Partner with client executives and investment teams to support client retention and delivery of investment solutions. Champion organizational change initiatives and help shape future operating model and alignment with broader IM processes. Ensure a strong control environment through effective risk management, regulatory awareness, and adherence to firm policies. Use data, metrics, and client feedback to continuously improve service quality and organizational effectiveness Qualifications 10+ years of experience in institutional investment management, OCIO, investment consulting, asset management, or related financial services. Demonstrated success leading client service, operations, or client delivery activities. Proven ability to lead complex transformation initiatives, operating model enhancements, and cross-functional strategic projects. Bachelor's degree required; advanced degree and/or professional designations are a plus. Technical Skills Strong knowledge of investment reporting, performance measurement, attribution, client onboarding, and operational workflows. Deep understanding of institutional investors, including pension plans, endowments, foundations, healthcare organizations, and defined contribution plans. Exceptional communication, leadership, and stakeholder management skills What Success Looks Like: The successful candidate will build and sustain a high-performing global organization that delivers exceptional client outcomes, supports business expansion, drives operational efficiency, and strengthens State Street Investment Management's reputation as a trusted partner to institutional investors. The role requires a leader who can balance strategic vision with disciplined execution while fostering a culture of accountability, collaboration, innovation, and client focus. Salary Range: $110,000 - $188,750 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ. Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/client-service-delivery-manager-vp-state-street-investment-management-at-state-street-bbcf36

Source: https://jobsbylevel.com/jobs/client-service-delivery-manager-vp-state-street-investment-management-at-state-street-bbcf36

## Cite this page

Level. https://jobsbylevel.com/jobs/client-service-delivery-manager-vp-state-street-investment-management-at-state-street-bbcf36.

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