# Client Service Support Specialist, Associate 1 at State Street

State Street is hiring a Client Service Support Specialist, Associate 1 in Gdansk, Poland. Level rates it Little AI ●○○○; you can [apply on State Street](https://jobsbylevel.com/go/42fa5c55-4412-419e-8274-86a660bed86e?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. Gdansk, Poland.

## Details

- Company: [State Street](https://jobsbylevel.com/companies/state-street)
- AI level: AI Level 1 (score 10 out of 100)
- Location: Gdansk, Poland
- Posted: November 9, 2026
- Apply: https://jobsbylevel.com/go/42fa5c55-4412-419e-8274-86a660bed86e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=client-service-support-specialist-associate-1-at-state-street-4fe928

## Prepare for this job

The job page lists 3 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/client-service-support-specialist-associate-1-at-state-street-4fe928

## Description

Function description Support Client Service teams in Client Portfolios in providing differentiated client experience through globally consistent roles, responsibilities, and business controls. Responsibilities incorporate standardized client service processes including Client KPI package creation, periodic reviews, client access management, facilitating prioritization of new client service activities such as market events and support for transformative State Street technology initiatives and managing recurring and one-time multi portfolio projects that typically require Client Service action. Purpose Of Role: The Client Service Support Specialist is responsible for providing support to external and internal clients, client service leads, relationship managers and other State Street’s internal teams ensuring timely and accurate processing of operational tasks, queries and ad hoc projects. The role includes preparing and providing for further review deliverables as per schedule, proactively resolving inquiries and exceptions on a case‑by‑case basis in close collaboration with functional teams and State Street peers undefined Specific Duties: Prepare scheduled deliverables in line with Client Service Enablement operational model, ensuring timeliness and accuracy, compliance, and delivery in line with established standards. Investigate, research, and resolve client and relationship managers issues and queries using internal systems and external data sources, escalating when required. Act as a first point of contact for client service-related issues. Provide timely, accurate, and professional responses to all inquiries. Keep Team Managers informed of daily progress and the status of open requests. Proactively identify service issues with potential client impact and raise them to appropriate stakeholders. Adhere to internal procedures, controls, and regulatory requirements. Identify and report any control gaps. Contribute to process improvements by identifying opportunities for process optimization, including the use of AI solutions, and support initiatives aimed at increasing efficiency and service quality Adhere to team and department framework and work organization. Maintain clear and effective communication with team members; liaise with internal teams to improve service delivery Demonstrate strong time management and organizational skills to meet deadlines related to both daily work and project activities. Take ownership of personal development by using available training platforms and actively seeking growth opportunities. Ensure departmental procedures, job aids and controls in place are followed and kept up to date. Work Assessment Yearly Performance Management System Skills Good command of English (additional languages are an asset) Proficiency in Microsoft Office tools, particularly Excel Very good communication, influencing, and problem‑solving skills Strong analytical mindset with attention to detail Ability to work across functions and navigate ambiguity Proactive, accountable, and solution‑oriented approach Work Parameters Or Boundaries: Internal State Street Bank International and Poland Branch procedures & regulations Standard of Conduct Specific Qualifications / Skills: Numeracy / Literacy skills PC literate and fluent in use of Excel spreadsheets MS Office knowledge on competent level Good written and verbal communication Very good English required Organization and time management skills Ability to operate under pressure with time-sensitive deadlines. Analytical and critical thinking Accuracy, good quality of work and attention to details Ability to take ownership and initiative in your work, action orientation Drive to continue learning and skills development Team player Level Of Education: Education in financial services, custody, fund administration, middle office, or client service operations, including a background in quantitative or analytical disciplines PreviousLevel Of Experience: None - Entry level Note:

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Source: https://jobsbylevel.com/jobs/client-service-support-specialist-associate-1-at-state-street-4fe928

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Level. https://jobsbylevel.com/jobs/client-service-support-specialist-associate-1-at-state-street-4fe928.

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