# Client Support, Senior Associate, State Street Investment Management at State Street

State Street is hiring a Client Support, Senior Associate, State Street Investment Management. It pays $52k-$85k a year and Level rates it Little AI ●○○○; you can [apply on State Street](https://jobsbylevel.com/go/953b18c2-e63b-49b5-8328-7ff5828c4a35?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Quincy, Massachusetts.

## Details

- Company: [State Street](https://jobsbylevel.com/companies/state-street)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Quincy, Massachusetts
- Salary: $52k-$85k
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/953b18c2-e63b-49b5-8328-7ff5828c4a35?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=client-support-senior-associate-state-street-investment-management-at-state-street-a0a5bd

## Description

State Street Investment Management, the asset management division of State Street Corporation, is seeking a Client Support Senior Associate. This position reports to the Client Support Manager and is based at the John Adams Building in Quincy. Role Overview The Client Support Senior Associate serves as a key point of contact for institutional clients, ensuring trade-related inquiries and settlement needs are addressed accurately, promptly, and professionally. The role partners closely with teams across State Street Investment Management, including the Global Institutional Group, Portfolio Management, and operational business units, to resolve issues, manage risk, and deliver a consistently high-quality client experience. The successful candidate will be client-focused, solutions-oriented, and able to exercise sound judgment when managing critical or time-sensitive matters. This individual will act as an extension of the Client Coverage Group while consistently adhering to established controls, policies, and procedures. What You Will Do · Serve as a primary contact for institutional clients, responding to inquiries related to trade placement, processing, and settlement. · Partner with operational teams, Portfolio Management, and other internal stakeholders to address client needs, resolve issues, and escalate risks when appropriate. · Maintain accurate and current client documentation, including Transaction Security Forms, Authorized Signer Lists, and wire instructions, in accordance with the Corporate Funds Transfer and Transaction Origination Policy (FTTOP). · Identify and implement practical solutions that improve the client experience, strengthen controls, and enhance operational efficiency. · Participate in, and lead when appropriate, projects and process-improvement initiatives. · Promote adherence to documented procedures, process standards, and established risk controls. · Support the training and development of junior team members and provide management with constructive feedback on their progress. · Provide coverage for the Client Support Manager when needed, including issue coordination and escalation support. · Develop strong technical knowledge of products, processes, and market practices relevant to institutional client servicing. · Assist with quality-control reviews and help identify opportunities to improve accuracy and consistency. · Follow established escalation protocols for operational issues, control concerns, and potentially suspicious transactions. · Perform other responsibilities as assigned. What We Value · Bachelor's degree in business, finance, or a related discipline, or equivalent relevant work experience. · Minimum of five years of experience in financial services, preferably supporting institutional clients, investment management, trade operations, or a related function. · Proven ability to manage competing priorities, meet deadlines, and remain organized in a complex, global, and fast-paced hybrid work environment. · Strong client-service orientation with the ability to communicate confidently and professionally by phone and in writing. · Effective collaborator who can build productive relationships across teams and organizational levels. · Strong analytical, problem-solving, and decision-making skills, with the ability to take ownership and drive issues through resolution. · High attention to detail and a demonstrated commitment to risk management, procedural discipline, and quality. About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We

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Source: https://jobsbylevel.com/jobs/client-support-senior-associate-state-street-investment-management-at-state-street-a0a5bd

## Cite this page

Level. https://jobsbylevel.com/jobs/client-support-senior-associate-state-street-investment-management-at-state-street-a0a5bd.

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