# Cloud Support Engineer - Networking, AWS Support Engineering at Amazon

Amazon is hiring a Cloud Support Engineer - Networking, AWS Support Engineering in Mexico City, Mexico. Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/04607c47-68f4-4d4d-ac3f-308695bc2ab8?utm_medium=ai-agent).

AI Level 1, AI centrality 31 out of 100. MX, DIF, Mexico City.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 31 out of 100)
- Location: MX, DIF, Mexico City
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/04607c47-68f4-4d4d-ac3f-308695bc2ab8?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=cloud-support-engineer-networking-aws-support-engineering-at-amazon-ace907

## Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset. As a Cloud Support Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level technical troubleshooting with strategic customer engagement — you will lead resolution of complex, multi-service issues while serving as the "voice of the customer," crafting and executing strategies that drive adoption, operational excellence, and business value for your customers. You will leverage deep expertise across cloud technologies to help customers succeed at scale. You will act as a Cloud Ambassador across AWS products, providing customers with strategic technical guidance, advocacy, and best-practice solutions to keep their AWS environments operationally healthy and resilient. Key job responsibilities - You will resolve complex customer issues that can span multiple AWS services, using structured troubleshooting and root cause analysis to deliver tailored solutions. - You will act as a trusted technical advisor to your customers, guiding the adoption and best-practice use of services such as Amazon EC2, Amazon S3, Amazon DynamoDB, Amazon RDS, AWS Lambda, and Amazon CloudFront. - You will work with customer technical and business stakeholders on incidents, architectural trade-offs, support strategies, and risk management. - You will work with AWS engineering and service teams to resolve complex issues, and share customer feedback and recurring patterns to help prevent future issues. - You will help the wider team grow by creating technical content (articles, tutorials, trainings), building tools and review methods other engineers can use, mentoring teammates, and taking part in interviews. A day in the life - Work with engineering and service teams to resolve a critical, multi-service customer issue and find its root cause. - Run proactive operational health reviews using the AWS Well-Architected Framework to spot risks and recommend improvements. - Meet with customer stakeholders to discuss trade-offs, support strategies, and long-term cloud roadmaps. - Help customers test their response plans through game days and disaster recovery exercises. - Write technical content, build tools, and mentor teammates to raise the bar across the organization. We operate on a follow-the-sun model, with sites and customers around the world, so working hours and days are based on customer demand. This role is primarily Monday–Friday, with weekend work on a rotational basis (for example, Sunday–Thursday or Tuesday–Saturday). This role may require travel of up to 10% or more. About the team AWS Support is a global, customer-facing organization that provides technical support and guidance to customers around the world. On this team, you will work with transformational cloud technology and support a global list of companies and developers, from innovative startups to Global 500 enterprises, as they use a growing set of AWS services to run their mission-critical applications. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/cloud-support-engineer-networking-aws-support-engineering-at-amazon-ace907

Source: https://jobsbylevel.com/jobs/cloud-support-engineer-networking-aws-support-engineering-at-amazon-ace907

## Cite this page

Level. https://jobsbylevel.com/jobs/cloud-support-engineer-networking-aws-support-engineering-at-amazon-ace907.

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