# Cloud Support Engineer, Support Engineering at Amazon

Amazon is hiring a Cloud Support Engineer, Support Engineering. Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/2f7d7ce0-8b37-47b2-a016-b80a9ba553c1?utm_medium=ai-agent).

AI Level 1, AI centrality 25 out of 100. GB, POST-BER, Thames Valley.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 25 out of 100)
- Location: GB, POST-BER, Thames Valley
- Posted: September 6, 2026
- Apply: https://jobsbylevel.com/go/2f7d7ce0-8b37-47b2-a016-b80a9ba553c1?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=cloud-support-engineer-support-engineering-at-amazon-cfdc4a

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/cloud-support-engineer-support-engineering-at-amazon-cfdc4a

## Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset. Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer you will act as the 'Cloud Ambassador' across all the cloud products arming our customers with required tools and tactics to get the most out of their Product and Support investment. Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organisation? If you fit the description you might be the person we are looking for! We are a group of smart people passionate about cloud computing and believe that world class support is critical to customer success. WHAT CAN YOU EXPECT FROM A LIFE AT AWS? Every day will bring new and exciting challenges on the job while you: · Learn and use groundbreaking technologies. · Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. · Interact with leading engineers around the world. · Partner with Amazon Web Services teams to help reproduce and resolve customer issues. · Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services. · Drive customer communication during critical events. · Drive projects that improve support-related processes and our customers' technical support experience. · Write tutorials, how-to videos and other technical articles for the developer community. · Work on critical highly complex customer problems that may span multiple AWS services. Key job responsibilities • WHAT DOES A CLOUD SUPPORT ENGINEER DO AT AWS? • First and foremost this is a customer support role - in The Cloud. · On a typical day a Support Engineer will be primarily responsible for solving customers' cases through a variety of customer contact channels which include telephone email and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. · Apart from working on a broad spectrum of technical issues an AWS Support Engineer may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives. · Career development: We promote advancement opportunities across the organisation to help you meet your career goals. · Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS so we are more interested in the areas that you do know instead of those you haven't been exposed to yet. · AWS Premium Support is a 24/7/365

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/cloud-support-engineer-support-engineering-at-amazon-cfdc4a

Source: https://jobsbylevel.com/jobs/cloud-support-engineer-support-engineering-at-amazon-cfdc4a

## Cite this page

Level. https://jobsbylevel.com/jobs/cloud-support-engineer-support-engineering-at-amazon-cfdc4a.

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