# Colleague Experience & Innovation Senior Manager at Lloyds Banking Group

Lloyds Banking Group is hiring a Colleague Experience & Innovation Senior Manager. It pays £78k-£92k a year and Level rates it Little AI ●○○○; you can [apply on Lloyds Banking Group](https://jobsbylevel.com/go/90398b88-a99a-413a-8b68-57c0bba5df54?utm_medium=ai-agent).

AI Level 1, AI centrality 20 out of 100. Leeds Wellington Place.

## Details

- Company: [Lloyds Banking Group](https://jobsbylevel.com/companies/lloyds-banking-group)
- AI level: AI Level 1 (score 20 out of 100)
- Location: Leeds Wellington Place
- Salary: £78k-£92k
- Posted: October 22, 2026
- Apply: https://jobsbylevel.com/go/90398b88-a99a-413a-8b68-57c0bba5df54?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=colleague-experience-innovation-senior-manager-at-lloyds-banking-group-534058

## Description

End Date Wednesday 04 November 2026 Salary Range £78,098 - £91,880 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary . Job Description SALARY £78,098 - £91,880 pa LOCATION(S) Leeds, Bristol or Halifax HOURS: Full time - 35 hours per week WORKING PATTERN Hybrid Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites. About this opportunity Do you enjoy solving complex problems, designing better experiences and exploring how emerging AI capabilities can transform the way People services are delivered? This is an opportunity to help shape the future of People services, combining human-centred design, systems thinking and agentic innovation to create simpler, more intelligent and more personalised colleague experiences. You'll join the Design, Insights & Colleague Experience (DICE) team within People Experience & Platform (PExP). The team brings together research, insight, service design, colleague journey transformation and future experience innovation to turn colleague needs into meaningful improvements across the end-to-end colleague lifecycle. As Senior Manager – Colleague Experience & Innovation, you’ll: Lead end-to-end service and operating model design , connecting colleague needs with processes, operating models, business architecture, data and technology to deliver practical and measurable outcomes. Lead journey and experience design , using human-centred design, systems thinking, journey maps and service blueprints to identify problem areas, understand user needs and design improved future-state colleague services. Shape agentic service design and AI transformation , designing services that bring people and AI together and considering agent roles, decision boundaries, escalation paths and appropriate governance. Connect data, knowledge and technology architecture , helping define the information, knowledge, decision logic and governance needed to support intelligent automation and AI-enabled services. Lead complex service-design and transformation activity , facilitating design sessions and bringing Product, Policy, Proposition, Platform, Technology, Data, Operations and Change teams together to turn strategic direction into scalable improvements. Build service-design capability , coaching others in modern design practices, systems thinking, service modelling and the use of design and enterprise-modelling tools. About us / Why Lloyds Banking Group We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. What you'll need Design Thinking & Operating Models: strong experience leading human-centred design across complex end-to-end services and journeys, operating models and business architectures and using systems thinking to understand relationships between people, processes, technology, data and policy and turn complex problems into practical improvements. Colleague Experience: strong experience designing and optimising end-to-end colleague or customer experiences, identifying bottlenecks and opportunities and translating user needs into service, process, data and technology requirements. AI Literacy: experience exploring and applying AI and agentic capabilities to services, including designing effective human-AI interactions and considering decision boundaries, escalation, data, knowledge and governance. Communication: strong facilitation and influencing skills, with experience engaging senior leaders, challenging constructively and building alignment across multidisciplinary teams. Business & Commercial Insight: experience leading complex design and transformation activity, connecting strategic direction with practical delivery and measurable colleague and business outcomes.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/colleague-experience-innovation-senior-manager-at-lloyds-banking-group-534058

Source: https://jobsbylevel.com/jobs/colleague-experience-innovation-senior-manager-at-lloyds-banking-group-534058

## Cite this page

Level. https://jobsbylevel.com/jobs/colleague-experience-innovation-senior-manager-at-lloyds-banking-group-534058.

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