# Collections Executive at YouLend

YouLend is hiring a Collections Executive in London, United Kingdom. Level rates it Little AI ●○○○; you can [apply on YouLend](https://jobsbylevel.com/go/e6a6bb24-5b17-4778-b132-450ec0c61000?utm_medium=ai-agent).

AI Level 1, AI centrality 19 out of 100. London, Greater London.

## Details

- Company: [YouLend](https://jobsbylevel.com/companies/youlend)
- AI level: AI Level 1 (score 19 out of 100)
- Location: London, Greater London
- Posted: November 2, 2026
- Apply: https://jobsbylevel.com/go/e6a6bb24-5b17-4778-b132-450ec0c61000?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=collections-executive-at-youlend-6c9645

## Description

YouLend is looking for a results-oriented Collections Executive to join our Collections and Recoveries team, supporting our UK portfolio. You will be a primary point of contact for merchants, ensuring timely payments whilst maintaining positive and professional relationships. Key Responsibilities Manage collections and recoveries activity, using appropriate customer contact strategies and effective account management. Provide first-class service to resolve cases involving merchants who have missed payments or are underpaying. Manage high-value accounts in arrears across a range of circumstances. Handle inbound and outbound telephone calls and prepare letters and emails with care and accuracy. Build positive relationships with merchants to understand their circumstances and achieve positive outcomes for both the merchant and YouLend. Negotiate and implement appropriate solutions that take merchants' circumstances into account whilst balancing the interests of the business. Maintain accurate records across multiple systems. Work collaboratively with colleagues across the Collections and Recoveries team. Skills, Knowledge & Expertise Essential skills Strong written and verbal communication skills in English. Active listening and the ability to understand merchants' circumstances. Strong persuasion and negotiation skills. Technical and analytical skills. Accuracy and attention to detail when handling data. Conflict resolution skills. Financial literacy. The ability to work effectively as part of a team. Desirable skills and experience Previous collections, account management or customer management experience. Experience within the finance industry.

Source: https://jobsbylevel.com/jobs/collections-executive-at-youlend-6c9645

## Cite this page

Level. https://jobsbylevel.com/jobs/collections-executive-at-youlend-6c9645.

Get job alerts: https://jobsbylevel.com/newsletter