# Community Experience Program Manager at Proofpoint

Proofpoint is hiring a Community Experience Program Manager in Cork, Ireland. Level rates it Little AI ●○○○; you can [apply on Proofpoint](https://jobsbylevel.com/go/9ea36faf-c898-417d-aea7-20e13d6acb6e?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Cork, Ireland.

## Details

- Company: [Proofpoint](https://jobsbylevel.com/companies/proofpoint)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Cork, Ireland
- Posted: November 11, 2026
- Apply: https://jobsbylevel.com/go/9ea36faf-c898-417d-aea7-20e13d6acb6e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=community-experience-program-manager-at-proofpoint-59da42

## Description

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact Proofpoint, Inc. is seeking an organized and proactive Community Coordinator to join our Community and Knowledge Management team within the Customer Success Center. You will support the day-to-day operation and continued development of Proofpoint’s customer Community and Knowledge Management experience. You will work closely with the Community Manager and collaborate with teams across Customer Success, Technical Support, Marketing, Product Management, Technical Training, and other areas of the business. You will help coordinate Community initiatives, support platform enhancements, monitor customer engagement and feedback, assist with content governance, and contribute to projects designed to improve the overall customer experience. This is an excellent opportunity for an early-career professional who is interested in customer communities, digital customer experience, knowledge management, Salesforce, and project coordination, and who would like to develop their skills within a global technology organization. Key Responsibilities Community Operations & Coordination Support the day-to-day administration and operation of Proofpoint’s customer Community. Assist with Community projects, enhancements, launches, and ongoing improvement initiatives. Coordinate tasks, timelines, actions, and dependencies across Community projects. Track project progress and follow up with stakeholders to help ensure agreed actions are completed. Help maintain project documentation, requirements, meeting notes, and other supporting materials. Creating custom reports and dashboards to provide business stakeholders with key insights into their overall contributions to the Community & Knowledge Base. Platform & Process Improvement Support enhancements to Salesforce Experience Cloud and Knowledge Management capabilities. Gather and document business requirements and user feedback for review with the Community Manager, Salesforce administrators, and developers. Help identify customer pain points, usability issues, content gaps, and opportunities to improve the Community experience. Participate in User Acceptance Testing (UAT) for new features and enhancements. Support change management activities and communications associated with Community updates. Community Engagement Help deliver initiatives designed to increase customer participation and engagement within the Community. Coordinate Community events, campaigns, announcements, discussions, and other engagement activities. Monitor and moderate Community activity and identify recurring questions, feedback, or opportunities for improvement. Help promote Community features and resources to customers and internal teams. Support initiatives that encourage customers and internal subject matter experts to contribute to the Community. Knowledge & Content Governance Support the implementation of established Knowledge Management and content governance processes. Assist with initiatives to improve the quality, consistency, searchability, and discoverability of Knowledge content. Skills required: 1-3+ years' experience in project

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/community-experience-program-manager-at-proofpoint-59da42

Source: https://jobsbylevel.com/jobs/community-experience-program-manager-at-proofpoint-59da42

## Cite this page

Level. https://jobsbylevel.com/jobs/community-experience-program-manager-at-proofpoint-59da42.

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