# Complaints Team Leader – Motor Finance (Satisfactory Quality) at Lendable

Lendable is hiring a Complaints Team Leader – Motor Finance (Satisfactory Quality) for a remote role open to applicants in United Kingdom. Level rates it Little AI ●○○○; you can [apply on Lendable](https://jobsbylevel.com/go/91902672-15a6-40b8-b8f0-7531d0910dec?utm_medium=ai-agent).

AI Level 1, AI centrality 34 out of 100. Remote (London/Kent).

## Details

- Company: [Lendable](https://jobsbylevel.com/companies/lendable)
- AI level: AI Level 1 (score 34 out of 100)
- Location: Remote (London/Kent)
- Posted: July 23, 2026
- Apply: https://jobsbylevel.com/go/91902672-15a6-40b8-b8f0-7531d0910dec?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=complaints-team-leader-motor-finance-satisfactory-quality-at-lendable-b31243

## Description

About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: One of the UK’s most exciting unicorns with a team of over 800 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot ) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions Build the best technology in-house : we use new data sources, machine learning and AI to make machines do the heavy lifting About the Role As our Motor Finance business grows, we’re looking for a dynamic, adaptable Complaints Team Leader to manage and develop a team of Complaints Officers who handle motor finance complaints, with a particular focus on Satisfactory Quality (SQ). You’ll lead from the front and build an engaged, high-performing team. That team will resolve complex vehicle complaints fairly, deliver good customer outcomes and drive process improvement, and you’ll champion a data-driven culture throughout. Your Team’s Objectives Lendable aims to resolve every complaint promptly, with a diligent and fair investigation for each customer. In Motor Finance, that means getting to the right answer when a customer tells us their vehicle isn’t of satisfactory quality, isn’t as described or isn’t fit for purpose. Feedback is central to how we evolve as a business and keep meeting our customers’ expectations. The team is encouraged to speak up, take each complaint on its own merits and share insights that help the business improve and grow. Handling complaints well has never mattered more, for our customers and for us, as we grow our products in the UK, including Motor Finance. How you’ll impact those objectives Directly manage, support and develop a team of Complaints Officers handling motor finance complaints, making sure they meet individual and team KPIs to high standards in line with FCA regulations. Act as the team’s subject matter expert on Satisfactory Quality complaints under the Consumer Rights Act 2015. This covers the short-term right to reject, repair or replacement, price reduction and the final right to reject, applied correctly to Hire Purchase agreements. Bring proven experience of fast-paced, evolving financial services environments: embracing ambiguity, managing multiple priorities and guiding your team through significant change. Champion the use of AI models and data analytics within the team to allocate workloads, find efficiency opportunities and produce actionable insights. Regularly review management information and team outputs, using data to monitor trends, flag issues early and drive continuous improvement in customer outcomes and operational processes. Foster a culture of innovation, collaboration and professional development, coaching your team to use technology and new data sources to increase their impact. Build strong relationships across Operations and Product so that feedback from your team turns into meaningful business change. Embed robust quality assurance so your team makes consistent decisions and follows the right processes. Take the lead on escalated or high-risk

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/complaints-team-leader-motor-finance-satisfactory-quality-at-lendable-b31243

Source: https://jobsbylevel.com/jobs/complaints-team-leader-motor-finance-satisfactory-quality-at-lendable-b31243

## Cite this page

Level. https://jobsbylevel.com/jobs/complaints-team-leader-motor-finance-satisfactory-quality-at-lendable-b31243.

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