# Complex Fraud Handler at Hastings Direct

Hastings Direct is hiring a Complex Fraud Handler. Level rates it Little AI ●○○○; you can [apply on Hastings Direct](https://jobsbylevel.com/go/c14b8722-73e0-4014-8d25-34af4db17aef?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Bexhill.

## Details

- Company: [Hastings Direct](https://jobsbylevel.com/companies/hastings-direct)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Bexhill
- Posted: October 27, 2026
- Apply: https://jobsbylevel.com/go/c14b8722-73e0-4014-8d25-34af4db17aef?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=complex-fraud-handler-at-hastings-direct-331c2d

## Description

Job Title: Complex Fraud Handler Location: Bexhill or Leicester Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. Role overview As one of our Complex Fraud Handlers, you’ll manage a portfolio of complex fraud investigations, including organised fraud networks, linked claims, staged, contrived and induced incidents, policy abuse, professional enablers and high-value claims. You’ll utilise intelligence-led investigation techniques to identify fraud patterns and provide guidance and technical support to colleagues across the team. By acting as a referral point for complex investigations, you’ll help to develop capability across the wider department through coaching, mentoring and knowledge sharing. You’ll also contribute towards fraud prevention initiatives, merging risk identification and the development of new fraud controls. Job details – you’ll need to have demonstrable experience in: Managing and investigating a portfolio of complex and high-risk fraud cases from referral through to conclusion and leading investigations involving organised fraud networks, linked entities, repeat offenders and suspected fraud rings Utilising intelligence, data analysis, digital investigation techniques and industry intelligence to identify fraud risks and supporting evidence Developing robust fraud strategies that support repudiation, litigation, recovery and disruption activities where appropriate Supporting fraud litigation activity including preparation of evidence, witness statements and attendance at conferences, hearings and trials where required Identifying emerging fraud trends, modus operandi and organised activity, sharing intelligence across the business Supporting the continual improvement of fraud processes, controls, detection models and investigation techniques Essential skills/experience: Significant experience in handling complex fraud investigations within general insurance claims, with experience in managing high value/high profile investigations Strong understanding of organised fraud, linked claims methodologies and fraud network investigations Proven ability in identifying inconsistencies across witness evidence, claims documentation, digital data and third party intelligence Good analytical and problem solving skills with the ability to identify fraud patterns and wider network risks Experience with supporting litigation including trial preparation and evidential review The interview process Recruiter intro/screening call 1st stage interview with hiring leader 2nd interview with hiring leaders leader As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website. Regrettably, we are unable to offer sponsorship for this role. Benefits: In addition to a

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/complex-fraud-handler-at-hastings-direct-331c2d

Source: https://jobsbylevel.com/jobs/complex-fraud-handler-at-hastings-direct-331c2d

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