# Configuration Analyst at Hiscox

Hiscox is hiring a Configuration Analyst in Lisbon, Portugal. Level rates it Little AI ●○○○; you can [apply on Hiscox](https://jobsbylevel.com/go/54f37302-8478-4c30-9ab5-c6861893e66f?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Lisbon.

## Details

- Company: [Hiscox](https://jobsbylevel.com/companies/hiscox)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Lisbon
- Posted: October 27, 2026
- Apply: https://jobsbylevel.com/go/54f37302-8478-4c30-9ab5-c6861893e66f?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=configuration-analyst-at-hiscox-4e9b26

## Description

Job Type: Permanent Build a brilliant future with Hiscox About Hiscox Hiscox is an international specialist insurer, headquartered in Bermuda and listed on the London Stock Exchange. Our purpose is simple: we give people and businesses the confidence to realise their ambitions. Guided by our values of Courage, Human, Ownership, Integrity and Connected, we continually invest in technology and innovation to improve experiences for colleagues and customers alike. About End User Experience and App Services The End User Experience (EUX) function exists to ensure that every colleague across Hiscox can work productively, effectively and securely through technology. As EUX continues to evolve towards a more product-led operating model, the App Services capability will help own, configure, govern and continually improve key technology platforms that support colleague experience, operational efficiency and service management outcomes. The primary focus of this role will be ServiceNow, Configuration Management, the CMDB and associated Configuration Item data feeds. The successful candidate may also have opportunities to build knowledge across adjacent App Services products, such as Nexthink, HappySignals and future experience management platforms, where business need and role capacity align. The Role Reporting to the Product Manager – EUX, and working closely with the Product Owner – Service Management Tooling & Automation, the Configuration Analyst will be responsible for the configuration, support, administration and continual improvement of ServiceNow, the CMDB and associated configuration data feeds. The successful candidate will help ensure that configuration data is accurate, complete, well-governed and useful to Service Management processes. They will configure and maintain platform capability, support discovery and dependency data, investigate exceptions, maintain documentation, support audit requests and work with stakeholders to improve the quality and value of configuration information. The role combines ServiceNow configuration capability, analytical thinking, data quality discipline and stakeholder engagement. It will suit someone who enjoys understanding how technology components connect, improving operational processes and helping teams make better decisions through trusted service and configuration data. Key Responsibilities ServiceNow Configuration & Platform Delivery • Configure, support and administer ServiceNow in line with platform standards, governance expectations and business requirements. • Deliver configuration changes across relevant ServiceNow capabilities, including forms, catalogues, workflows, automation, reporting, knowledge, data models and supporting platform features. • Investigate system issues and configuration defects, determine root cause and implement sustainable resolutions. • Ensure configuration changes are appropriately documented, tested, approved and released in line with agreed change and governance processes. • Build practical expertise in ServiceNow capability and how it connects to the wider Hiscox technology ecosystem. CMDB, Discovery & Configuration Data Quality • Assist with the identification, recording and maintenance of critical data for services, applications, infrastructure and technology components. • Maintain an accurate baseline of configuration information within ServiceNow, the CMDB and associated Configuration Item data feeds. • Support discovery and dependency mapping activity, including inventory scans, data feeds, reconciliation activity and exception management. • Verify that Configuration Item information collected from discovery, dependency mapping and integrated data sources is accurate, complete and appropriately maintained. • Support the continued maturity of the CMDB as a trusted source of truth for Hiscox technology components, assets and relationships. Integrations, Automation & Operational Improvement • Support and maintain data integrations between ServiceNow,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/configuration-analyst-at-hiscox-4e9b26

Source: https://jobsbylevel.com/jobs/configuration-analyst-at-hiscox-4e9b26

## Cite this page

Level. https://jobsbylevel.com/jobs/configuration-analyst-at-hiscox-4e9b26.

Get job alerts: https://jobsbylevel.com/newsletter