# Connected Care Support Specialist at Cochlear

Cochlear is hiring a Connected Care Support Specialist. It pays $73k-$81k a year and Level rates it Little AI ●○○○; you can [apply on Cochlear](https://jobsbylevel.com/go/17f2b45b-fc77-4ea1-bae8-0af4db7a363c?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Lone Tree, Colorado.

## Details

- Company: [Cochlear](https://jobsbylevel.com/companies/cochlear)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Lone Tree, Colorado
- Salary: $73k-$81k
- Posted: November 2, 2026
- Apply: https://jobsbylevel.com/go/17f2b45b-fc77-4ea1-bae8-0af4db7a363c?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=connected-care-support-specialist-at-cochlear-405413

## Description

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care. Connected Care Support Specialist Position Spotlight: Preferred experience: 3–5 years in help desk, software support, or technical customer service, with a bachelor’s degree in Computer Science, Information Technology, or a related field. Serve as the subject matter expert for Cochlear fitting software, programming hardware, and Connected Care workflows, including Remote Care, SmartNav, and Cochlear Link. Provide advanced clinic support, investigate complex software issues, test new software releases, and develop standardized troubleshooting and training documentation. Hybrid role based out of our Lone Tree, CO location working minimum 3 days in office. About the role Change people’s lives and love what you do at Cochlear—the most recognized brand in hearing health care—helping people hear and be heard around the world. If you bring advanced software troubleshooting, networking, database, and technical customer support expertise, this is a fantastic opportunity to join the North American software support team at the global leader in implantable hearing devices. In this role, you will serve as a trusted technical resource for clinics and professional partners using Cochlear fitting software, programming hardware, and Connected Care services. Your success in this role is measured by timely and effective resolution of complex technical issues, the operational reliability of Connected Care services, accurate and compliant documentation, and continuous improvement of support processes. You will work collaboratively with regional and global software developers, IT teams, complaint teams, customer support teams, and professional partners to validate solutions, strengthen workflows, and improve the user experience. Key Responsibilities Provide advanced installation, configuration, networking, database, and troubleshooting support for Cochlear fitting software, programming hardware, and Connected Care services; thoroughly document customer interactions and resolutions in the appropriate systems. Identify, investigate, and escalate critical software issues and trends through the appropriate quality management processes, partnering with regional and global teams to gather technical information, validate solutions, and communicate timely updates. Lead operational and technical support for Remote Care, SmartNav, and Cochlear Link workflows, resolving recurring account, system, and process challenges while recommending improvements that enhance efficiency and user experience. Develop and execute software testing protocols, document results and improvement recommendations, maintain SOPs and knowledge resources, and train or mentor team members on systems, processes, and professional customer support. Key Requirements To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview: Bachelor’s degree in Computer Science, Information Technology, or a related field. Strong understanding of software architecture, network configurations, protocols, security, firewalls, and shared-database connectivity. Experience with SQL and relational databases, plus working knowledge of Windows, Linux, and macOS operating systems. Ability to independently analyze diverse and complex technical issues, develop effective solutions, and clearly document troubleshooting steps and outcomes. Proven technical customer service and communication skills, with the ability to collaborate effectively in a global, cross-functional, and matrixed environment. Preferred: 3–5 years of help desk, software support, or technical customer service experience; experience creating SOPs and managing knowledge bases; and familiarity with Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP). Total Rewards In addition to the opportunity to develop your knowledge and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/connected-care-support-specialist-at-cochlear-405413

Source: https://jobsbylevel.com/jobs/connected-care-support-specialist-at-cochlear-405413

## Cite this page

Level. https://jobsbylevel.com/jobs/connected-care-support-specialist-at-cochlear-405413.

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