# Consultant, Personalisation Strategy at Nationwide

Nationwide is hiring a Consultant, Personalisation Strategy. Level rates it Little AI ●○○○; you can [apply on Nationwide](https://jobsbylevel.com/go/41dd1172-20e3-4d89-a043-0ddaf1f2504c?utm_medium=ai-agent).

AI Level 1, AI centrality 32 out of 100. United Kingdom.

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 32 out of 100)
- Location: United Kingdom
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/41dd1172-20e3-4d89-a043-0ddaf1f2504c?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=consultant-personalisation-strategy-at-nationwide-81f015

## Description

We’re transforming how we use personalisation to create more relevant, timely and valuable experiences for our customers, using data and insight to better understand what customers need and how we can help. As a Consultant in our Personalisation Strategy team, you’ll help shape and deliver personalised experiences that strengthen customer relationships and support better outcomes. Working alongside our Personalisation Managers, you'll contribute to the delivery of our personalisation strategy across new and existing channels, including Business Banking. You'll play an important role in extending personalisation beyond traditional marketing communications into digital, service and colleague-led experiences, helping us create more relevant and individually tailored interactions throughout the customer journey. This is an exciting opportunity to join a growing team that is helping shape how Nationwide uses personalisation to support customers through meaningful and connected experiences. This is a 12-month Fixed Term Contract opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here . If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing You'll support the development and delivery of key elements of our personalisation strategy across our new and existing channels, including Business Banking, helping to translate strategic priorities into tangible customer communications and experiences. Working closely with Customer Marketing squads and colleagues across Digital, COO, Data Privacy and Retail, you'll coordinate activity, build strong stakeholder relationships and help align delivery across multiple teams. You'll use customer insight and performance data to identify opportunities to enhance personalised experiences, facilitating regular triage sessions with stakeholders to define, prioritise and optimise use cases across our channels. You'll also support the governance and operational processes that enable delivery, recording decisions and actions, identifying risks and blockers, and helping drive activity through to completion. About you As a minimum you’ll have: Demonstrable experience of planning and delivering one-to-one customer communications, with the ability to develop relevant and personalised customer use cases Proven experience of using customer insight and performance data to identify opportunities and improve customer communications or experiences Experience of building and managing stakeholder relationships across multiple business teams to coordinate activity and deliver shared priorities Practical experience of facilitating regular meetings and managing team processes, including recording decisions and actions, identifying risks and blockers, and driving actions through to completion Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/consultant-personalisation-strategy-at-nationwide-81f015

Source: https://jobsbylevel.com/jobs/consultant-personalisation-strategy-at-nationwide-81f015

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