# Consumer Care Advisor at Coloplast

Coloplast is hiring a Consumer Care Advisor. It pays $50k-$60k a year and Level rates it Little AI ●○○○; you can [apply on Coloplast](https://jobsbylevel.com/go/9f73b10a-0c50-4bba-813d-8f2769aa1b4a?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Oakville, ON.

## Details

- Company: [Coloplast](https://jobsbylevel.com/companies/coloplast)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Oakville, ON
- Salary: $50k-$60k
- Posted: October 21, 2026
- Apply: https://jobsbylevel.com/go/9f73b10a-0c50-4bba-813d-8f2769aa1b4a?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=consumer-care-advisor-at-coloplast-d6abff

## Description

div.content { background: #6c6f70 } div.joqReqDescription { background: #FFF repeat-y; !important; font family: arial; !important text-align: left; color: #000; width: 900px !important; margin: 0 auto !important; position: relative; -webkit-column-count: 1; -moz-column-count: 1; padding-top: 489px; padding-left: inherit; padding-bottom: 50px; } div.joqReqDescription strong{ font family: arial; font-size: 14px; color: #000; } div.joqReqDescription p{ font family: arial; padding-left:0px; width: 892px; } div.joqReqDescription div.image-box { width: 900px; text-align: center; display: block; top: 0px; left: 5px; position: absolute; height: 150px; } div.joqReqDescription div.header-box { background-color: #00b0ca; position: absolute; top: 389px; display: block; font-family: arial !important; font-size: 30px; color: rgb(255, 255, 255); font-weight: bold; width: 883px; left: 5px; height: 72px; padding-left: 17px; padding-top: 15px; } The Consumer Care Advisor plays a key role in delivering the Coloplast Care patient support program and supporting patients throughout their onboarding journey to self-care. Through Coloplast Care, this role helps patients understand their product options, access samples, navigate reimbursement resources, troubleshoot product related questions, and gain confidence using Coloplast solutions. Working closely with patients, healthcare professionals, Territory Managers, Clinical, Consumer Marketing, and DtC teams, the Consumer Care Advisor provides support across phone, email, and program-driven touchpoints. This role ensures newly enrolled patients receive timely guidance, personalized support, and a seamless experience as they transition from clinical recommendation to product adoption and ongoing use. The Consumer Care Advisor serves as an important point of contact within Coloplast Care, supporting patient engagement, product acceptance, adherence, and continuity of care while maintaining a high-quality patient experience. Major Areas of Accountability Major functions are described below. Other duties may be assigned. Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the MedTech Code of Conduct, and company policies. Patient Support & Coloplast Care Serve as the primary point of contact for patients enrolled in Coloplast Care, supporting their journey from referral and onboarding through successful product adoption and ongoing self-care. Provide guidance on product options, sampling, reimbursement resources, troubleshooting, and program services to help patients achieve positive outcomes. Deliver patient onboarding, follow up, and engagement activities through phone, email, and established communication journeys. Identify patient needs and coordinate appropriate follow up, support, or escalation as required. Healthcare Professional & Cross Functional Collaboration Partner with Healthcare Professionals, Territory Managers, Clinical, Sales, Consumer Marketing, and Digital teams to support a seamless patient experience. Support continuity of care by facilitating effective communication, patient follow up, and transitions across the patient journey. Share patient insights and feedback to support continuous improvement of programs, communications, and patient support processes. Service Excellence & Operational Performance Deliver an exceptional patient experience through professional, empathetic, and solution-oriented interactions across all communication channels. Consistently achieve established customer service, call quality, responsiveness, documentation, and patient satisfaction objectives. Accurately document patient interactions, program activities, and next steps within approved systems. Maintain high standards of data quality, confidentiality, and regulatory compliance. Escalate product, quality, clinical, or adverse event concerns and support continuous improvement of processes and patient outcomes.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/consumer-care-advisor-at-coloplast-d6abff

Source: https://jobsbylevel.com/jobs/consumer-care-advisor-at-coloplast-d6abff

## Cite this page

Level. https://jobsbylevel.com/jobs/consumer-care-advisor-at-coloplast-d6abff.

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