# Consumer Relations Social Engagement Specialist (Portuguese & English) at Procter & Gamble

AI Level 1, AI centrality 33 out of 100. San José.

## Details

- Company: [Procter & Gamble](https://jobsbylevel.com/companies/procter-gamble)
- AI level: AI Level 1 (score 33 out of 100)
- Location: San José
- Posted: October 7, 2026
- Apply: https://jobsbylevel.com/go/6e3f3ac9-baa8-494a-936f-11a0724e3188

## Description

Job Location San José Job Description Location: San José, Costa Rica Work Arrangement & Schedule: Full on-site attendance for at least the first 5 months. Following this period, a hybrid work model may be available based on business needs. Standard hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Costa Rica Time, with occasional evening and weekend support as required by the business. Accommodations: P&G is committed to providing accommodations to any applicant with a disability during the recruitment, assessment, and selection process. If you need an accommodation related to your disability in order to participate in the recruitment process, please click here to submit your request. If you require an accommodation for the assessment process : 1) submit your request, 2) do not complete either assessment until you have been contacted for documentation verification. Role Description: The Consumer Relations Social Engagement Specialist represents the brand across social media and online ratings and reviews. The role monitors consumer conversations, responds to questions, feedback, and product-related issues within agreed service levels, and delivers accurate, personalized support aligned with each brand’s voice and approved guidelines. The specialist identifies emerging trends, misinformation, reputational risks, and opportunities; escalates sensitive cases according to established protocols; and maintains complete interaction records in social engagement and case-management systems. Working closely with Brand and Operations teams, the role converts consumer interactions and performance data into actionable insights that improve messaging, processes, consumer experience, loyalty, advocacy, product trial, and brand reputation. Procter & Gamble is looking to develop the next generation of leaders in the world of technology. We are looking for recent graduates who are eager to help transform the way we do business through technology and innovation. If you are passionate about data, technology and wish to learn and grow continuously, a career at P&G is the right fit for you. Strong written communication skills in Portuguese, English and Spanish, along with the ability to build trust, generate positive word of mouth, and adapt messaging to each brand’s voice, are essential for success in this role. Responsibilities: GENERAL RESPONSIBILITIES INCLUDE: Social Response & Consumer Support Monitor and respond to consumer comments, questions, ratings, reviews, and product issues across Facebook, YouTube, Instagram, X, TikTok, and other assigned channels within defined SLAs and in line with approved social media guidelines. Provide accurate, personalized responses using approved messaging, correcting misinformation and escalating cases when needed. Support live events when required to provide real-time consumer support and moderation. Brand Representation & Engagement Deliver reactive and proactive engagement aligned with each brand’s tone of voice, using timely, authentic interactions to address needs and create relevant conversation around approved topics and products. Build trust, strengthen brand perception, and support consumer loyalty, advocacy, and product trial through helpful product education and recommendations. Review and publish approved social media calendars and content, including posts, tweets, and videos . Trend Monitoring & Escalation Monitor consumer conversations, competitors, and emerging trends to identify misinformation, negative sentiment, opportunities, and potential reputational risks. Provide early warnings to prevent and support issues and crisis through established escalation protocols. Analyze engagement and content performance, including likes, saves, comments, impressions, response trends, and recurring themes. Tools, Systems & Documentation Use social engagement and case-management tools to monitor, respond to, and accurately document consumer interactions and cases. Uses AI tools and effective

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Source: https://jobsbylevel.com/jobs/consumer-relations-social-engagement-specialist-portuguese-english-at-procter-gamble-630c40

## Cite this page

Level. https://jobsbylevel.com/jobs/consumer-relations-social-engagement-specialist-portuguese-english-at-procter-gamble-630c40.

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