# Contact Center Advisor at Johnson & Johnson

Johnson & Johnson is hiring a Contact Center Advisor in Taguig, Philippines. Level rates it Little AI ●○○○; you can [apply on Johnson & Johnson](https://jobsbylevel.com/go/6fe05bdc-c481-4eb0-9f70-185c67c3ac55?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Taguig, National Capital Region (Manila), Philippines.

## Details

- Company: [Johnson & Johnson](https://jobsbylevel.com/companies/johnson-johnson)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Taguig, National Capital Region (Manila), Philippines
- Posted: November 2, 2026
- Apply: https://jobsbylevel.com/go/6fe05bdc-c481-4eb0-9f70-185c67c3ac55?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=contact-center-advisor-at-johnson-johnson-27c27f

## Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: Professional All Job Posting Locations: Taguig, National Capital Region (Manila), Philippines Job Description: DePuy Synthes is recruiting for a(n) Advisor, Contact Center Operations, located in Manila, Philippines. Job Overview The Advisor, Contact Center Operations serves as a senior operational specialist within the Global Business Services (GBS) Contact Center and supports the delivery of consistent, high-quality intake, case management, and inquiry-resolution services across enterprise support functions. The Contact Center acts as the primary intake point for inquiries and standardized transaction execution, supporting services such as Human Resources, Finance, Procurement, and other GBS functions through ServiceNow and established service management processes. The capability is defined as the primary intake point for inquiries through ServiceNow and standardized transaction execution. This role provides expertise in inquiry management, case triage, escalation handling, and service process execution while serving as a key resource for Contact Center Agents and Team Leads. The Advisor helps drive service quality, knowledge sharing, operational consistency, and continuous improvement across the Contact Center operation. Key Responsibilities Serve as a subject matter expert for Contact Center processes, service offerings, inquiry management, and case routing activities across GBS functions Support the intake, triage, prioritization, routing, and resolution of complex or escalated inquiries, requests, and service related issues Provide real-time guidance and operational support to Contact Center Agents and Team Leads to ensure consistent execution of service management processes Review complex cases, identify root causes, and recommend appropriate actions to improve service quality and resolution effectiveness Maintain expertise across ServiceNow workflows, knowledge management content, service catalogs, and standardized transaction processes Support onboarding, training, coaching, and knowledge transfer activities to strengthen Contact Center capability and service consistency Partner with HR, Finance, Procurement, Technology, and other operational teams to facilitate issue resolution and support continuous service improvement Contribute to process enhancement initiatives, operational readiness activities, testing efforts, and service quality improvement programs Monitor recurring inquiry trends and provide recommendations to improve self-service, knowledge content, routing accuracy, and operational efficiency Promote compliance with established procedures, controls, service standards, and governance requirements Qualifications Education Bachelor’s degree preferred in Business Administration, Operations, Human Resources, Finance, Communications, Information Systems, or a related field Relevant customer service, service management, or shared services training preferred Experience and Skills Required 2–4 years of experience in shared services, contact center operations, employee support services, service management, case

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/contact-center-advisor-at-johnson-johnson-27c27f

Source: https://jobsbylevel.com/jobs/contact-center-advisor-at-johnson-johnson-27c27f

## Cite this page

Level. https://jobsbylevel.com/jobs/contact-center-advisor-at-johnson-johnson-27c27f.

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