# Contact Center Agent at Johnson & Johnson

Johnson & Johnson is hiring a Contact Center Agent in Taguig, Philippines. Level rates it Little AI ●○○○; you can [apply on Johnson & Johnson](https://jobsbylevel.com/go/b702a62f-f106-42ba-b3cd-ea55b9fdf905?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Taguig, National Capital Region (Manila), Philippines.

## Details

- Company: [Johnson & Johnson](https://jobsbylevel.com/companies/johnson-johnson)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Taguig, National Capital Region (Manila), Philippines
- Posted: November 2, 2026
- Apply: https://jobsbylevel.com/go/b702a62f-f106-42ba-b3cd-ea55b9fdf905?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=contact-center-agent-at-johnson-johnson-79cd0e

## Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: Professional All Job Posting Locations: Taguig, National Capital Region (Manila), Philippines Job Description: DePuy Synthes is recruiting for a(n) Agent, Contact Center Operations, located in Manila, Philippines. Job Overview The Agent, Contact Center Operations serves as a frontline member of the Global Business Services (GBS) Contact Center and is responsible for delivering a consistent, high quality experience for employees, contractors, business partners, and vendors who engage with GBS. The Contact Center serves as the primary intake point for inquiries and standardized transaction execution across enterprise support functions using ServiceNow and established service management processes. The operating model defines Contact Center as the primary intake capability for inquiries via ServiceNow and standardized transaction execution. This role is responsible for receiving inquiries, creating and managing service requests, resolving Tier 1 issues, performing standardized transactions, and appropriately routing cases to specialist teams. The Agent helps ensure inquiries are handled efficiently, accurately, and in accordance with service level commitments while contributing to a positive employee and stakeholder experience. Key Responsibilities Receive, document, and manage inquiries, requests, and service transactions submitted through approved Contact Center channels Create, categorize, prioritize, and route cases within ServiceNow and other designated service management systems in accordance with established procedures Resolve Tier 1 inquiries and requests by utilizing knowledge articles, service catalogs, standard operating procedures, and available support resources Perform standardized transactions supporting enterprise service functions including Human Resources, Finance, Procurement, and other GBS teams Maintain complete, accurate, and timely documentation of inquiries, requests, transactions, and case resolution activities Monitor assigned cases and follow up as needed to support timely resolution and a positive service experience Escalate inquiries and issues that cannot be resolved at the Contact Center level through established service management and escalation processes Support service quality objectives by complying with service standards, operational procedures, controls, and governance requirements Contribute to knowledge management and continuous improvement initiatives by identifying opportunities to improve service delivery, self-service, and operational efficiency Participate in training, onboarding, and ongoing learning activities to maintain knowledge of supported services, tools, and processes Qualifications Education Associate degree, bachelor’s degree, or equivalent combination of education and experience preferred Degree concentration in Business Administration, Communications, Human Resources, Finance, Information Systems, or related fields preferred Experience and Skills Required 0–2 years of experience in a contact center, shared services, employee support, customer support, service desk, help

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/contact-center-agent-at-johnson-johnson-79cd0e

Source: https://jobsbylevel.com/jobs/contact-center-agent-at-johnson-johnson-79cd0e

## Cite this page

Level. https://jobsbylevel.com/jobs/contact-center-agent-at-johnson-johnson-79cd0e.

Get job alerts: https://jobsbylevel.com/newsletter