# Contact Center Rep II- Bilingual English/ French at TD Bank

TD Bank is hiring a Contact Center Rep II- Bilingual English/ French. Level rates it Little AI ●○○○; you can [apply on TD Bank](https://jobsbylevel.com/go/9f262d11-38e8-45a8-968e-e02daf047c62?utm_medium=ai-agent).

AI Level 1, AI centrality 39 out of 100. Markham, Ontario.

## Details

- Company: [TD Bank](https://jobsbylevel.com/companies/td-bank)
- AI level: AI Level 1 (score 39 out of 100)
- Location: Markham, Ontario
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/9f262d11-38e8-45a8-968e-e02daf047c62?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=contact-center-rep-ii-bilingual-english-french-at-td-bank-11650b

## Description

Work Location: Markham, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $45,700 - $61,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers. This role contributes to the growth of the business by developing and deepening new / existing relationships. This role is required to understand customer needs and identify opportunities to promote products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. KEY ACCOUNTABILITIES CUSTOMER Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions Identify customer needs and determine solutions to customer problems Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions Offer comprehensive product knowledge and/or guidance as it relates to their respective business area Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner Identify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and services SHAREHOLDER Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth Promote full suite of products, advice, services and banking capabilities Understand and apply operating policies and procedures Contribute to business objectives for Operational Excellence Support the timely and accurate completion of business processes and procedures Escalate non-standard or hig- risk transactions / activities as necessary Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations Support and participate in process improvement opportunities Ensure necessary due diligence to support the accuracy of all customer transactions / activities Be knowledgeable of and comply with Bank Code of Conduct EMPLOYEE / TEAM Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit Participate in personal

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/contact-center-rep-ii-bilingual-english-french-at-td-bank-11650b

Source: https://jobsbylevel.com/jobs/contact-center-rep-ii-bilingual-english-french-at-td-bank-11650b

## Cite this page

Level. https://jobsbylevel.com/jobs/contact-center-rep-ii-bilingual-english-french-at-td-bank-11650b.

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