# Contact Centre Agent at Serco

Serco is hiring a Contact Centre Agent. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/f7c32cb8-f501-4fe0-9700-b0fed3f2876a).

AI Level 1, AI centrality 37 out of 100. Solihull, West Midlands, United Kingdom.

## Details

- Company: [Serco](https://jobsbylevel.com/companies/serco)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Solihull, West Midlands, United Kingdom
- Posted: October 9, 2026
- Apply: https://jobsbylevel.com/go/f7c32cb8-f501-4fe0-9700-b0fed3f2876a

## Description

Location: National Recruitment Centre, Solihull B91 3QJ Salary: Competitive, plus excellent benefits Schedule: Full-time and part-time opportunities. Full-time colleagues work five shifts over a rolling seven-day period, including Saturdays and Sundays. Operating hours are 7.00am to 8.00pm Monday to Friday, and 8.00am to 8.00pm at weekends. Part-time shifts are flexible around busy periods, with rotas released one month in advance. Hybrid working: Hybrid working applies, with three shifts each week on-site; weekend shifts can be worked from home. Ready to impact a better future? As a Customer Service Advisor in our Armed Forces Recruitment Service (AFRS) team, you’ll be one of the first people that potential candidates speak to as they explore a career in the Royal Navy, British Army or Royal Air Force. You’ll provide clear, accurate and supportive guidance, helping each candidate understand the next step in their recruitment journey. The Armed Forces Recruitment Service brings together the Ministry of Defence, Serco and specialist partners to provide end-to-end support from candidate attraction through to assessment, onboarding and preparation for Phase 1 training. You’ll help candidates take an important step towards a career with purpose, making sure they feel informed, supported and confident about what comes next. Working from the National Recruitment Centre in Solihull, you’ll join a collaborative and inclusive team using modern systems and a shared knowledge library to deliver a professional service. You’ll have the trust to take ownership, the support to keep growing, and the opportunity to make a positive impact for candidates during their application journey. What you’ll do as a Contact Centre Agent Provide a helpful, professional and efficient servic e to candidates con tacting th e National Recruitment Centre across available contact channels ( Telephone / Chat / Social Media). Use effective call control, questioning and fact-finding to understand each enquiry and gather the right information Help to support new Candidates to the next phase of their recruitment journey Record candidate information accurately Use the Armed Forces Recruitment Service digital K nowledge Centre and recruitment syste m to answer e nquiries, explain next steps and signpost candidates correctly Treat every candidate with respect, fairness and without prejudice. Work with other AFRS teams to identify the most appropriate next step for each candidate Work towards individual and team objectives and key performance indicator targets Keep your knowledge current by completing required training and using the latest service guidance Build posit ive working relationships, share knowledge and contribute ideas that improve the candidate experience Does this sound like you? You have experience in a contact centre or customer service environment, with a strong focus on Inbound Telephone & Webchat handling You communicate clearly, listen carefully and can adapt your approach to different candidates and enquiries You’re confident asking focuse d questi ons, gathering accurate information and explaining next steps in a straightforward wa y You’re organised , co mfortable usi ng Microso ft Wo rd, Excel and Ou tlook, and able to learn new systems You can work calmly and professionally in a busy environment while maintaining care, accuracy and attent ion to detail You’re flexible, open to change and enjoy working c ollab oratively with colleagues You ha ve English and Maths GCSEs, equivalent qualifications , or proven literacy and numeracy skills Experience in recruitment would be helpful, but it isn’t essential Discover all you need to keep growing You’ll receive a structured induction and role-specific training covering the Armed Forces Recruitment Service, candidate journeys, systems, service standards and the knowledge you’ll need to handle enquiries confidently. You’ll also have access to ongoing learning, coaching and development opportunities,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/contact-centre-agent-at-serco-ee4b4a

Source: https://jobsbylevel.com/jobs/contact-centre-agent-at-serco-ee4b4a

## Cite this page

Level. https://jobsbylevel.com/jobs/contact-centre-agent-at-serco-ee4b4a.

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