# CPCC Team Manager at Entain

Entain is hiring a CPCC Team Manager. Level rates it Little AI ●○○○; you can [apply on Entain](https://jobsbylevel.com/go/ad8896eb-f894-4273-85be-35c76e730e45?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. Gibraltar, Gibraltar.

## Details

- Company: [Entain](https://jobsbylevel.com/companies/entain)
- AI level: AI Level 1 (score 33 out of 100)
- Location: Gibraltar, Gibraltar
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/ad8896eb-f894-4273-85be-35c76e730e45?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=cpcc-team-manager-at-entain-2fa171

## Description

About Entain There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer. This is a in-office role. As a CPCC Team Manager you will lead a team of CPCC Analysts and Senior Analysts within a shift-based operational environment , ensuring customer protection coverage. Reporting to the Customer protection operations manager, you will be part of the Customer protection team. You will manage the daily performance, engagement, and development of your team. You also complete customer interactions and compliant manner as part of your role. Working shifts, you will provide visible operational leadership, support colleagues with complex or sensitive customer cases and ensure appropriate escalation and handover across the operation. You will work with Quality Assurance, Training and other important partners across inbound and outbound customer contact. You will ensure interactions are documented, auditable, with processes followed. Main Responsibilities Lead and inspire the CPCC team , delivering a high-quality operation with customer protection, compliance and excellent customer service at its heart, while working collaboratively across Customer Protection Operations and UK Digital and Retail. Create a positive, high-performing team culture where colleagues feel supported, accountable and empowered to improve the way we work and the outcomes we deliver for customers. Take ownership of shift performance and operational coverage. Increase rotas and resources to maintain 24/7 coverage and meet measurements. These indicators include call volumes, Average Handling Time (AHT), service levels, and quality measures. Guide smarter and more efficient ways of working , reviewing processes to ensure they remain compliant, streamlined and fit for purpose, while making the best use of available technology. Coach and motivate your people , identifying personal and team learning needs and providing regular feedback to build capability and confidence. Be a trusted point of escalation for complex, sensitive or higher-risk customer cases, providing clear direction to colleagues when it matters most. Lead throughout the shift , managing changing priorities, workloads and operational challenges while ensuring handovers between teams and shifts. Lead and inspire the CPCC team , delivering a high-quality operation with customer protection, compliance and excellent customer service at its heart, while working collaboratively across Customer Protection Operations and UK Digital and Retail. Create a positive, high-performing team culture where colleagues feel supported, accountable and empowered to improve the way we work and the outcomes we deliver for customers. Take ownership of shift performance and operational coverage. Increase rotas and resources to maintain 24/7 coverage and meet measurements. These indicators include call volumes, Average Handling Time (AHT), service levels, and quality measures. Guide smarter and more efficient ways of working , reviewing processes to ensure they remain compliant, streamlined and fit for purpose, while making the best use of available technology. Coach and motivate your people , identifying personal and team learning needs and providing regular feedback to build capability and confidence. Be a trusted point of escalation for complex, sensitive or higher-risk customer cases, providing clear direction to colleagues when it matters most. Lead throughout the shift , managing changing priorities, workloads and operational challenges while ensuring handovers between teams and shifts. You Have: Proven people leadership experience within a customer service,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/cpcc-team-manager-at-entain-2fa171

Source: https://jobsbylevel.com/jobs/cpcc-team-manager-at-entain-2fa171

## Cite this page

Level. https://jobsbylevel.com/jobs/cpcc-team-manager-at-entain-2fa171.

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