# Credit Controller - Lloyds Living at Lloyds Banking Group

Lloyds Banking Group is hiring a Credit Controller - Lloyds Living. It pays £30k-£32k a year and Level rates it Little AI ●○○○; you can [apply on Lloyds Banking Group](https://jobsbylevel.com/go/e77f3b6c-9c73-4e70-938d-afc28488773e?utm_medium=ai-agent).

AI Level 1, AI centrality 34 out of 100. Manchester East Embankment Tower.

## Details

- Company: [Lloyds Banking Group](https://jobsbylevel.com/companies/lloyds-banking-group)
- AI level: AI Level 1 (score 34 out of 100)
- Location: Manchester East Embankment Tower
- Salary: £30k-£32k
- Posted: October 21, 2026
- Apply: https://jobsbylevel.com/go/e77f3b6c-9c73-4e70-938d-afc28488773e?utm_medium=ai-agent

## Description

End Date Tuesday 03 November 2026 Salary Range £30,201 - £31,790 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary Title: Credit Controller Location: Manchester Department: Property Operations Reporting to: Credit Control Manager WORKING PATTERN: Our work style is hybrid, which involves spending at least four days per week, or 80% of our time, at one of our offices Join us at Lloyds Living as we redefine what it means to manage property in the UK. We're on an ambitious journey to become one of the country's largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. Job Description As we continue to grow, we're looking for a proactive and customer-focused Credit Controller to support the effective management of rent arrears and debt recovery across our property portfolio. This is an excellent opportunity to join a busy, fast-paced environment where your work will make a direct impact on business performance and customer outcomes. Working closely with residents, guarantors, colleagues, and external partners, you'll play a key role in ensuring accounts are maintained accurately, arrears are minimised, and customers receive fair and consistent support. Role Purpose The Credit Controller is responsible for supporting the collection of rent and other outstanding charges across Lloyds Living's portfolio. The role focuses on maintaining accurate records, engaging with customers to resolve payment issues, negotiating repayment arrangements, and supporting the recovery of debt in line with company procedures and regulatory requirements. This position requires strong communication skills, excellent attention to detail, and a confident yet empathetic approach when dealing with customers in a variety of circumstances. Key Responsibilities Credit Control Monitor rent accounts and outstanding balances across the property portfolio. Contact customers, guarantors, and other relevant parties regarding overdue payments. Issue arrears communications, reminders, notices, and other correspondence in line with company procedures. Investigate and resolve account discrepancies and payment queries. Negotiate realistic and sustainable repayment plans where appropriate. Support customers experiencing financial difficulties and signpost available assistance where necessary. Escalate cases for legal action or external debt recovery where required. Liaise with solicitors, debt collection agencies, and internal stakeholders on escalated cases. Maintain accurate records of all customer contact and recovery actions. Assist with the recovery of tenancy-related charges, damages, and other debts. Customer & Stakeholder Engagement Build positive and professional relationships with customers while maintaining a firm and consistent approach to debt recovery. Work collaboratively with Property Managers, Lettings, Customer Experience, Legal, and Finance teams to resolve account issues. Present customer cases and recommendations to internal review panels where discretionary decisions are required. Handle sensitive conversations professionally and with empathy. Support customers in understanding their financial obligations and available options. Reporting & Administration Prepare arrears reports, aged debt reports, and performance updates. Monitor progress against collection targets and key performance indicators. Ensure all records and documentation are maintained accurately and audit-ready. Identify trends, recurring issues, and opportunities for process improvement. Support the implementation of new processes, controls, and operational improvements. Compliance Ensure all activities are carried out in accordance with company policies, procedures, and regulatory requirements. Maintain confidentiality and data protection standards at all times. Support compliance with relevant housing, consumer, and debt

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/credit-controller-lloyds-living-at-lloyds-banking-group-74740a

Source: https://jobsbylevel.com/jobs/credit-controller-lloyds-living-at-lloyds-banking-group-74740a

## Cite this page

Level. https://jobsbylevel.com/jobs/credit-controller-lloyds-living-at-lloyds-banking-group-74740a.

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