# CRM Specialist at Farfetch

Farfetch is hiring a CRM Specialist in Porto, Portugal. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/8bc7a62b-fc0a-4132-a810-6ecf5252606b?utm_medium=ai-agent).

AI Level 1, AI centrality 31 out of 100. Porto.

## Details

- Company: [Farfetch](https://jobsbylevel.com/companies/farfetch)
- AI level: AI Level 1 (score 31 out of 100)
- Location: Porto
- Posted: October 16, 2026
- Apply: https://jobsbylevel.com/go/8bc7a62b-fc0a-4132-a810-6ecf5252606b?utm_medium=ai-agent

## Description

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All. MARKETING We're a diverse team of Marketing professionals, spanning artistic and scientific expertise. We're driven to amaze our global community of customers through our data-driven approach, revolutionary spirit, test-and-learn culture and collaborative style. PORTO Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals. THE ROLE We are looking for an outstanding CRM Specialist to focus on developing CRM communications at FARFETCH across email and push. This particular role will be suited to someone who has interest and experience in the technical side of CRM, as this role will be focused on the management of automated campaigns including ownership of the end-to-end roadmap and optimisations of the triggered remit (specifically, transactional and stock alerts). You will be someone looking for an opportunity to work in a fast-paced environment and wants to make an immediate impact on the end-to-end customer experience. This role requires a strong communicator; someone who can translate complex business needs into a seamless customer experience across messaging channels, and someone who can collaborate with cross-functional stakeholders. Reporting into the CRM Principal in Porto, you will be part of a Global CRM team that includes team members in the United Kingdom, Brazil and Middle East. You will also work closely with the wider marketing department and commercial teams to deliver CRM communications in line with the strategic direction. WHAT YOU'LL DO Plan and execute CRM campaigns, including, but not limited to: Building triggers and automations based on customer events and data, in conjunction with data, product and CRM tooling stakeholders Planning content and optimisations for CRM communications (email, push, in-app messages) in line with business priorities Briefing campaigns to stakeholders in creative, linguistics, product, and analytics teams using project management tools (Monday.com) Building campaigns and flows within our email service provider (MoEngage) Proofing and deploying campaigns in a timely fashion, to a high standard and with an exceptional degree of accuracy Working with data and analytics to segment communications to relevant audiences based on membership status, preferences, demographics, and other attributes Optimisation of campaigns through continuous test & learn activity Monitoring and reporting on CRM campaign performance, trends and processes Collaborate with engineering and product teams to align on solution design and delivery Identify and de-bug errors / failures in the automations pipeline and spot opportunities for improvement Liaise with stakeholders to understand business requirements, challenges and priorities, and how that the CRM experience can be optimised accordingly Optimise the logic of existing automations (e.g. Back In Stock). Use data and insight to identify improvement opportunities (proactively and on demand) and review opportunities for AI modelling to determine the best audience, message and time. Support the development of personalised and automated CRM campaigns, utilising the latest CRM technology to improve relevance. Leverage dynamic modularisation capabilities to increase the number of variants and level of personalisation within CRM campaigns Conduct regular analysis and reporting for CRM

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/crm-specialist-at-farfetch-6c42d8

Source: https://jobsbylevel.com/jobs/crm-specialist-at-farfetch-6c42d8

## Cite this page

Level. https://jobsbylevel.com/jobs/crm-specialist-at-farfetch-6c42d8.

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