# Customer Advisor Motor Claims - Write Off at Hastings Direct

Hastings Direct is hiring a Customer Advisor Motor Claims - Write Off. It pays £26k a year and Level rates it Little AI ●○○○; you can [apply on Hastings Direct](https://jobsbylevel.com/go/16f869c9-73fd-40ae-8099-c6245a61e566?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Bexhill.

## Details

- Company: [Hastings Direct](https://jobsbylevel.com/companies/hastings-direct)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Bexhill
- Salary: £26k
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/16f869c9-73fd-40ae-8099-c6245a61e566?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-advisor-motor-claims-write-off-at-hastings-direct-eb7bf2

## Description

Customer Advisor Motor Claims - Write Off This role has an anticipated start date in 2027. As we are recruiting ahead for future opportunities, there may be a slightly longer period between submitting your application and receiving an update from our Recruitment Team. Thank you for your patience, and we look forward to reviewing your application. Join our dynamic Claims Team and help customers navigate total loss claims with empathy, expertise, and efficiency. Working Hours/ Shift Patterns: You will work 37.5 hours per week on a Monday to Friday rotational shift pattern between the hours of 09:00 – 17:30. Training: The core training lasts for the first 4 weeks in your role, this is delivered in person in our Bexhill On-Sea office. Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration. Salary: The starting salary is £26,230, plus a comprehensive benefits package. Location: Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station. At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high-quality insurance service they deserve. Your role: You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role will involve communicating with our customers through both verbal and written means and discussing their options if their vehicle has been deemed a write-off. Our main objective is to get our customer back on the road as quickly as possible. As a motor claims handler, you will prioritise giving our customer a simple and straightforward journey by keeping customers updated throughout the lifecycle of their claim, proactively chasing updates from our suppliers. If the vehicle has been deemed a write-off, you will update our customers on the valuation of their vehicle. It's vital to communicate with confidence and precision from the outset to prevent any confusion and provide our customers with a seamless customer journey. What you will do Manage a portfolio of policyholder’s write-off claims. Handle incoming calls from customers and external partners while also making outbound calls. Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations are set and regular updates provided throughout the claims process. Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews. What we're looking for in a Claims Customer Advisor Outstanding customer service, with excellent verbal and written communicational skills Strong active listening skills Strong negotiation skills Proactive in your approach to work Organisational skills with the ability to prioritise workload Natural ability to lead conversations and objection handle High attention to detail What we offer Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. Why become a part of the Hastings Direct family: Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-advisor-motor-claims-write-off-at-hastings-direct-eb7bf2

Source: https://jobsbylevel.com/jobs/customer-advisor-motor-claims-write-off-at-hastings-direct-eb7bf2

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-advisor-motor-claims-write-off-at-hastings-direct-eb7bf2.

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