# Customer and Business Transformation - Insurance Sector - Senior Manager at PwC

PwC is hiring a Customer and Business Transformation - Insurance Sector - Senior Manager in Dublin, Ireland. Level rates it Little AI ●○○○; you can [apply on PwC](https://jobsbylevel.com/go/49bcad9e-c901-40aa-9d71-ee6b9251e239?utm_medium=ai-agent).

AI Level 1, AI centrality 20 out of 100. Remote (Dublin).

## Details

- Company: [PwC](https://jobsbylevel.com/companies/pwc)
- AI level: AI Level 1 (score 20 out of 100)
- Location: Remote (Dublin)
- Posted: August 6, 2026
- Apply: https://jobsbylevel.com/go/49bcad9e-c901-40aa-9d71-ee6b9251e239?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-and-business-transformation-insurance-sector-senior-manager-at-pwc-e60f0c

## Prepare for this job

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## Description

Line of Service Advisory Industry/Sector FS X-Sector Specialism Operations Management Level Senior Manager Job Description & Summary Customer and Business Transformation - Insurance Sector - Senior Manager - Dublin, Ireland Step into a senior leadership role with PwC’s Insurance Consulting team as our Customer & Business Transformation Senior Manager in a hybrid work model. You’ll lead end‑to‑end programmes across underwriting, claims, policy administration and distribution, partnering with senior client executives to redesign operating models, elevate customer experience, and deliver digital transformation at scale. Bring structured problem solving, design thinking, and lean/agile methods to unlock measurable efficiency, satisfaction, and growth, while mentoring cross‑functional teams and building trusted advisor relationships. You’ll help shape innovative solutions around regulatory change and emerging technologies—think InsurTech, AI and cloud—keeping clients ahead in a fast‑evolving market. If you thrive in dynamic environments and share our values—Act with integrity, make a difference, Care, Work together, and Reimagine the possible—we’d love to hear from you. Your Key Responsibilities Develop a deep understanding of insurance industry operations, including underwriting, claims management, policy administration, actuarial functions, and distribution channels, leveraging this knowledge to deliver impactful projects across areas such as strategy, operating model design, customer experience, digital transformation, process improvement, and organizational change. Leverage PwC’s leading Insurance consulting services and global network to proactively identify and pursue opportunities to add value for clients across end-to-end insurance value chains. Apply advanced structured problem solving, business analysis, data analytics, design thinking, and lean/agile methodologies to help insurers improve operational efficiency, increase customer satisfaction, and drive profitable growth. Identify, analyze, and recommend enhancements in insurer processes, systems, and workforce capabilities to optimize performance and reduce costs. Effectively gather and define detailed business requirements through in-depth engagement with a broad range of insurance stakeholders, including actuaries, underwriters, claims teams, IT, and distribution partners. Lead and motivate cross-functional project teams, working closely with senior client executives and key stakeholders to ensure project objectives are met and programme governance is maintained. Manage all aspects of the project lifecycle from business case development through design, implementation, and post-deployment reviews, ensuring timely and quality deliverables. Communicate complex insurance and transformation concepts clearly and persuasively, tailoring messaging for diverse audiences including C-suite executives, technical teams, and client operational staff. Collaborate on shaping innovative insurance solutions addressing regulatory changes, digital disruption, changing customer expectations, and emerging technology adoption. Foster strong relationships internally within PwC and externally with clients and key partners to support collaborative delivery and knowledge sharing. Stay up to date with the latest trends and regulatory developments affecting the insurance industry globally and regionally, integrating these insights into your consulting approach to deliver forward-looking advice and solutions. Skills and Attributes for Success Proven experience 8 years delivering large-scale transformation programmes within the insurance sector (life, non-life, re-insurance, or specialty lines) within a consulting environment Strong understanding of Insurance customer journeys with a clear perspective on improvement opportunities leveraging technology solutions (i.e. Salesforce) Strong background in insurance business operations, digital transformation, operational excellence, or strategy

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Source: https://jobsbylevel.com/jobs/customer-and-business-transformation-insurance-sector-senior-manager-at-pwc-e60f0c

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