# Customer and Community Engagement Officer at Amey

Amey is hiring a Customer and Community Engagement Officer in Glasgow, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/c126f7ea-f4df-4047-8413-779311635c0b?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Glasgow, G5 0HD.

## Details

- Company: [Amey](https://jobsbylevel.com/companies/amey)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Glasgow, G5 0HD
- Posted: October 16, 2026
- Apply: https://jobsbylevel.com/go/c126f7ea-f4df-4047-8413-779311635c0b?utm_medium=ai-agent

## Description

Your New Role We’re excited to offer a permanent opportunity for a Customer and Community Engagement Officer to join our NMC SW Account . This position will be based at our Polmadie office and involves working Monday to Friday, 40 hours per week . Our NMC SW account was awarded to us in August 2020 to support Transport Scotland. We will deliver improved levels of service to the trunk road network, aiming to ensure consistent, predictable and reliable journeys for road users. Works will cover maintenance, road safety, bridges and structures and discrete improvement schemes whilst considering the Scottish Government’s climate change and sustainability targets. As a Customer and Community Engagement Officer you will build effective, collaborative relationships with the client (Transport Scotland), MSP/MP’s and other Elected Members to support the successful delivery of a proactive and collaborative approach to customer service and engagement across the contract. Key Responsibilities: Customer Service & Community Engagement Act as the first point of contact for enquiries received by Transport Scotland. Manage enquiries direct from MSP/MP’s and other Elected Members Encourage and develop collaborative working relationships with MSP/MP’s and other Elected Members Assist other member of the Engagement Team to deal with general enquiries and media requests Handle enquiries promptly and professionally, ensuring a positive experience. Support initiatives that strengthen community relationships and engagement. Liaise with key stakeholders and manage scheme notification and engagement. Support delivery and design teams to ensure works are effectively communicated. Administrative & Support Duties Provide general administrative support for the team. Maintain accurate records and documentation. Assist with organising events or community activities. IT & Systems Use IT systems efficiently for communication, reporting, and data management. Update internal platforms as required. Learning & Development Be willing to learn and adapt to new tasks, including training for South West-specific requirements . Demonstrate enthusiasm and flexibility to take on varied responsibilities. What we’re looking for: Driving licence – for travel as required. Strong communication skills – both verbal and written. IT proficiency – confident with digital tools and platforms. Customer service orientation – approachable and solution-focused. Enthusiasm and willingness to learn – proactive attitude. Previous experience in customer service or administration is preferred. It would be beneficial if you have experience of: Working with MSP/MP’s and/or Elected Members For the right candidate, we will support further development through external learning opportunities all necessary training will be provided. What we offer you When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program Career Development - Exceptional development and progression plan Pension – Generous Pension scheme which we will contribute to Holidays - Minimum 24 days holiday + Bank Holidays Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives We embrace difference and support individuals to work in ways that work best for them. We are committed to working sustainably and by working in partnership with the

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-and-community-engagement-officer-at-amey-bcf20a

Source: https://jobsbylevel.com/jobs/customer-and-community-engagement-officer-at-amey-bcf20a

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-and-community-engagement-officer-at-amey-bcf20a.

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