# Customer Assistant at Sainsbury's

Sainsbury's is hiring a Customer Assistant. Level rates it Little AI ●○○○; you can [apply on Sainsbury's](https://jobsbylevel.com/go/e0a52624-e126-4a83-8a8b-e29c08d1c229?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Whitley Bay, Tyne And Wear, United Kingdom.

## Details

- Company: [Sainsbury's](https://jobsbylevel.com/companies/sainsbury-s)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Whitley Bay, Tyne And Wear, United Kingdom
- Posted: October 26, 2026
- Apply: https://jobsbylevel.com/go/e0a52624-e126-4a83-8a8b-e29c08d1c229?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-assistant-at-sainsbury-s-28e66e

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-assistant-at-sainsbury-s-28e66e

## Description

Online General Assistant (GOL) What you’ll be doing Picking and assembling online grocery orders at pace, maintaining high accuracy and quality standards under time pressure Selecting the best products for customers, including making quick, sensible substitution decisions when items are unavailable Using handheld technology to follow efficient pick routes and consistently meet performance targets (speed and accuracy) Preparing and organising orders for dispatch, including handling and moving totes up to 20kg safely and efficiently Supporting the loading of vans and maintaining flow in the dispatch area to ensure orders leave on time Proactively identifying and resolving issues (e.g. stock gaps, damaged items, bottlenecks) to keep the operation moving Working across different parts of the online operation as required, including picking, marshalling, and dispatch support Acting as a backup delivery driver when required , ensuring safe, professional, and efficient customer deliveries What we’re looking for High-performance mindset Comfortable working at pace in a high-volume, target-driven environment Able to maintain performance consistently across a full shift , not just in short bursts Physical capability Able to handle a physically demanding role , including lifting and moving loads up to 20kg repeatedly High levels of energy and stamina, with the ability to stay productive in a fast-moving environment Proactive & self-sufficient Takes ownership of tasks and acts without waiting to be told Spots problems early and deals with them quickly to avoid impacting the wider operation Strong decision-making Confident making quick, practical decisions (e.g. substitutions, problem-solving on the shop floor) Uses judgement to balance speed, accuracy, and customer outcomes Team-focused Works collaboratively and understands how their performance impacts the wider operation and delivery timelines Willing to step in and support others to maintain flow during busy periods Driving capability (essential) Holds a full UK driving licence for at least 12 months Confident driving regularly, with good awareness and ability to manage time pressures Comfortable supporting customer deliveries when needed What makes a great colleague in this role Thrives in a fast-paced, physically demanding environment Stays calm and focused under pressure Balances speed with accuracy and attention to detail Reliable, consistent, and able to perform at peak times Takes pride in doing the job well and contributing to a high-performing team Working for us has great rewards We truly value our colleagues and provide market-leading benefits and training to reflect that: Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight – 5am (where applicable) Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday Free food and hot drinks – provided for colleagues in all our stores Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave Pension – we’ll match between 4–7.5% of your pension contributions Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues Please note: our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience. If you need an update on your application, you should contact the store you have applied to. You can find contact details for all Sainsbury’s stores online. Working in our stores Our stores are at their busiest during the festive season, when customers are counting on us to help make this magical time of year truly special. To

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Source: https://jobsbylevel.com/jobs/customer-assistant-at-sainsbury-s-28e66e

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