# Customer Care Adviser at Nationwide

Nationwide is hiring a Customer Care Adviser. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/6b857043-199a-43c6-85d4-fe7bee8b90eb?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Remote (Newcastle Upon Tyne, United Kingdom).

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Remote (Newcastle Upon Tyne, United Kingdom)
- Posted: October 16, 2026
- Apply: https://jobsbylevel.com/go/6b857043-199a-43c6-85d4-fe7bee8b90eb?utm_medium=ai-agent

## Prepare for this job

The job page lists 3 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-care-adviser-at-nationwide-f1d749

## Description

We’re looking for an amazing individual to join our Customer Care Team, where you’ll support our customers with their everyday banking needs and make a real difference to our vulnerable customers and the experience they receive. As a Customer Care Advisor, you’ll specialise in supporting our customers who are impacted by digital change and need some extra TLC. If you are self-motivated, enthusiastic, and ready to make a real difference within a supportive, friendly team then we are looking for you! Are you somebody who wants to make a difference every day? You love to listen to people, feel what the customer feels, have an ability to read between the lines and love to be able to help? Sound familiar? Then this opportunity is for you! We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations, you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. Virgin Money is now part of Nationwide Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing As a Customer Care Adviser, you will work within the team to provide additional support to identified customers who are impacted by changes to our services. This will be via outbound and inbound calls, to understand their circumstances and as appropriate provide support and you will ensure you find the best possible solution for the customer. You will use your questioning and listening skills to find out about the customer and summarise the situation, keeping to our defined processes as you go. You’ll ensure that our vulnerable customer records are up to date and accurate. About you We need you to have... A caring, positive attitude with a genuine desire to exceed our customers’ expectations Excellent communication and listening skills with the ability to empathise and deliver a simply brilliant experience. The desire to speak with and actively assist customers Push for better, asking questions and negotiating to deliver the best solution A passion for delivering a simply brilliant experience Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-care-adviser-at-nationwide-f1d749

Source: https://jobsbylevel.com/jobs/customer-care-adviser-at-nationwide-f1d749

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-care-adviser-at-nationwide-f1d749.

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