# Customer Care Agent Netherlands at Qonto

Qonto is hiring a Customer Care Agent Netherlands in Barcelona, Spain. Level rates it Uses AI ●●○○; you can [apply on Level](https://jobsbylevel.com/go/f8b387e6-a50a-4377-ae96-212f6da3e8dc?utm_medium=ai-agent).

AI Level 2, AI centrality 45 out of 100. Barcelona, Spain.

## Details

- Company: [Qonto](https://jobsbylevel.com/companies/qonto)
- AI level: AI Level 2 (score 45 out of 100)
- Location: Barcelona, Spain
- Posted: October 8, 2026
- Apply: https://jobsbylevel.com/go/f8b387e6-a50a-4377-ae96-212f6da3e8dc?utm_medium=ai-agent

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-care-agent-netherlands-at-qonto-1c4450

## Description

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.7 on Trustpilot, based on 60,000 reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here ). Our journey: Founded in 2017 by Alexandre and Steve , Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work ( here ) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------ Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here ). Our journey: Founded in 2017 by Alexandre and Steve , Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work ( here ) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as Customer Care Agent Netherlands and help Dutch SMEs and freelancers succeed with Qonto. The Customer Care team guides and helps our clients, and we’re proud of our 4.6/5 customer satisfaction . We keep pushing it higher as we scale our Dutch-market support. You’ll join a growing team in Barcelona, led by Cristina Martel García . ➡️ What you’ll do Be a Qonto Ambassador: You’ll delight our Dutch customers with sharp, fast support by email, chat and phone, both inbound and outbound. Be the voice of our customers: You’ll surface insights and flag root causes, then contribute around one improvement a month through our PDCA cycles. Hit our quality bar: You’ll reach a Stellar Support score of 70/100 or above, answer chats in under 5 minutes and emails in under 30, and end each day with zero backlog. Take ownership: You’ll identify anomalies and propose better ways of solving problems. Keep your team aligned: You’ll share what’s changing with your teammates. ➡️ What we’re looking for Fluent Dutch and English: You speak and write both fluently, so Dutch clients always get clear answers. Customer-facing experience: You have at least 1 year in a customer-facing role, or a first internship in client-facing work, and hospitality, retail or restaurant backgrounds are very welcome. Customer-centric: You show empathy and adapt your tone to what each customer needs. Quick with tools: You’re comfortable with ticketing systems, Zendesk is a plus, and you pick up new tools like Aircall, Forest and Dust fast. Team mindset: You enjoy collaborating

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-care-agent-netherlands-at-qonto-1c4450

Source: https://jobsbylevel.com/jobs/customer-care-agent-netherlands-at-qonto-1c4450

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