# Customer Care Specialist - Contact Centre at ING

ING is hiring a Customer Care Specialist - Contact Centre. Level rates it Little AI ●○○○; you can [apply on ING](https://jobsbylevel.com/go/41bcb6d3-4a52-4c81-b90f-d7126c3f1089?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. Wyong.

## Details

- Company: [ING](https://jobsbylevel.com/companies/ing)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Wyong
- Posted: November 9, 2026
- Apply: https://jobsbylevel.com/go/41bcb6d3-4a52-4c81-b90f-d7126c3f1089?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-care-specialist-contact-centre-at-ing-6e70c6

## Description

Do your thing in 2027. Start a customer service career that grows with you. At ING our Customer Care Specialists are the friendly, knowledgeable voices helping our customers with their everyday banking needs. We are looking for locals who enjoy helping people, learning new skills and systems, and working as part of a supportive team to ‘Do Your Thing’ at our Wyong Contact Centre . As part of our next induction team starting 27 January 2027 , you and your new teammates will join a digitally transforming and fast paced environment to utilise your confident computer skills, customer service expertise and hone your problem-solving skills. Our Contact Centre is the place to start your next challenge. Our positions are: Full Time, working on a 7-day rotating roster including weekends and some public holidays. You will need to have full availability to work an 8-hour shift scheduled at any time during 8:00am – 8:30pm. Are scheduled for at least one weekend shift per week (Saturday or Sunday) for 3/4 weekends a month – with the opportunity to volunteer for preferences where available To help you plan, our rosters are published 4 weeks in advance. Real-life example of a Wyong Customer Care Specialist Roster Week 1: Monday, Tuesday, Thursday, Friday (9:30am – 5:30pm), Sunday (6am - 2pm) Week 2: Monday – Friday (11am – 7pm) Week 3: Monday, Wednesday, Thursday, Friday (12:30pm – 8:30pm), Saturday (11am – 7pm) Week 4: Tuesday – Friday (12pm – 8pm), Sunday (9am – 5pm) You will need to be fully available and committed to attend your comprehensive training and induction program (Full-Time, Monday – Friday for the first 6-8 weeks) to ensure you don’t miss any key information and to see your confidence grow! Following this, you will enter your Academy Team onboarding journey with an Academy Leader. Support and structure to guarantee you succeed. What you'll do Be the first voice our customers hear when they call us for help, assisting them with a range of queries related to our banking products and services. Utilising your curiosity and listening skills you will analyse and solve problems that make our customers banking experience better and easier. What we’re looking for Experience in fast paced customer centric environments (minimum 6 months work experience) Confident communicators both verbally and in writing Calm, patient and kind customer service styles that is resilient when our customers need us to be Comfortable learning new systems, technology and required industry knowledge Call centre experience is helpful, but not essential. What’s in it for you Post your Academy program a hybrid working environment - 2 days per week at work from home. Penalty rates : 20% after 8pm, 50% on weekends Annual rest day – an extra paid day off each year Employee wellbeing and support programs including income protection insurance and EAP Secure and free onsite parking and amenities in our beautiful Wyong offices Generous discounts on ING home loans and health insurance to name a few Ongoing coaching and career development opportunities including Study Support programs, IDPs and Professional Development Series training programs Applications will close on Monday, the 7th of December – don’t miss out and apply today! Please ensure you have attached your updated resume with your most recent work experience. About Us At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-care-specialist-contact-centre-at-ing-6e70c6

Source: https://jobsbylevel.com/jobs/customer-care-specialist-contact-centre-at-ing-6e70c6

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Level. https://jobsbylevel.com/jobs/customer-care-specialist-contact-centre-at-ing-6e70c6.

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