# Customer Due Diligence - Business Analyst at ING

ING is hiring a Customer Due Diligence - Business Analyst. Level rates it Little AI ●○○○; you can [apply on ING](https://jobsbylevel.com/go/39725f91-a958-4315-a79e-9d243875029f?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Manila (World Plaza).

## Details

- Company: [ING](https://jobsbylevel.com/companies/ing)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Manila (World Plaza)
- Posted: September 8, 2022
- Apply: https://jobsbylevel.com/go/39725f91-a958-4315-a79e-9d243875029f?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-due-diligence-business-analyst-at-ing-57c0f4

## Description

Job Family Group: Customer Experience Job Family: Customer Journey Job Purpose Designs and tracks customer journeys and creates and delivers relevant products and pricing, marketing and/or channel strategies, taking decisions based on customer data, being responsible for business outcomes, and coordinates with relevant internal and/or external stakeholders, in order to design new and continuously improve existing customer experiences. RESPONSIBILITIES 3rd Line of Defense Risk Management - Assist with the independent assessment of the effectiveness of internal controls regarding the risks to the organization's business processes and assets, overseeing activities of both the first and second line of defense regarding simple and standardized business processes. (Level 7) Audit Compliance - Carry out specified audit activities and draft reports of findings, including recommended corrective actions, for review by lead auditor. (Level 6) Data Collection and Analysis - Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats. (Level 4) Data Management - Help others get the most out of data management systems by providing support and advice. (Level 5) Document Preparation - Edit document in line with organizational style guidelines and prepare information for publication. (Level 6) Insights and Reporting - Extract and combine data to generate standard reports. (Level 4) Personal Capability Building - Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. (Level 5) Recommendations - Advise managers how to apply a wide variety of existing procedures and precedents. (Level 5) BEHAVIORAL COMPETENCIES Business Insight - Applies knowledge of business and the marketplace to advance the organization's goals. For example, shows considerable business insight, beyond the fundamentals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends. (Level 2) Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, pays attention to others' insights, advice, or instruction, grasping the main elements. Promptly shares relevant information with the right amount of detail. (Leve 1) Courage - Steps up to address difficult issues, saying what needs to be said. For example, readily shares own ideas and opinions on controversial topics; is comfortable with open debate and constructive criticism. Demonstrates clear conviction in adversity; persists courageously in difficult circumstances. (Level 4) Ensures Accountability - Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others. (Level 3) Financial Acumen - Interprets and applies key financial indicators to make better business decisions. For example, determines and estimates the main direct and indirect costs; makes generally appropriate decisions regarding expenditures. Studies financial and quantitative information; uses data to improve performance. (Level 3) Instills Trust - Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, is consistently honest and straightforward; shares uncomfortable information in a clear and helpful manner. Maintains high ethical standards and professional codes of conduct. (Level 2) Manages Complexity - Makes sense of complex, high

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Source: https://jobsbylevel.com/jobs/customer-due-diligence-business-analyst-at-ing-57c0f4

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-due-diligence-business-analyst-at-ing-57c0f4.

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