# Customer Education & Content Manager at Secureframe

Secureframe is hiring a Customer Education & Content Manager for a remote role open to applicants in United States. It pays $100k-$120k a year and Level rates it Little AI ●○○○; you can [apply on Secureframe](https://jobsbylevel.com/go/4196712a-f749-4937-bedf-0cbc3b9350d7?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. Remote (New York, NY).

## Details

- Company: [Secureframe](https://jobsbylevel.com/companies/secureframe)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Remote (New York, NY)
- Salary: $100k-$120k
- Posted: July 17, 2026
- Apply: https://jobsbylevel.com/go/4196712a-f749-4937-bedf-0cbc3b9350d7?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-education-content-manager-at-secureframe-653465

## Description

At Secureframe , we’re building the next generation of cybersecurity and compliance software. Thousands of organizations use our platform to strengthen security, automate compliance, and earn trust. We’re backed by leading investors including Kleiner Perkins, Accomplice, Gradient Ventures, BoxGroup, and Village Global. Our Defense AI business is experiencing record growth as organizations across the Defense Industrial Base look for a faster, more practical way to meet CMMC requirements. Secureframe Defense AI combines secure infrastructure, AI-guided CMMC workflows, automated documentation, continuous control monitoring, real-time readiness insights, and expert support in one platform. It gives sellers a differentiated story: help customers secure CUI, accelerate CMMC readiness, and reduce the cost and complexity of operating a compliant environment. Alongside Defense AI, our GRC products help companies achieve and maintain frameworks such as SOC 2, ISO 27001, HIPAA, PCI DSS, and more. About the Role The Customer Education & Content Manager will own everything that helps customers learn Secureframe independently, from screen-recorded product walkthroughs and compliance framework training courses to internal Sales, Implementation, and Channel Partner enablement. Experience selling to defense contractors, government suppliers, or public-sector organizations is valuable, but it is not required. This person will sit under the Customer Experience team (within the broader Customer Success org) and report to the Director of Support. Secureframe highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Secureframe office), Secureframe considers working in the office, approximately 30% of the time under current policy, to be an essential function of the employee's role. Why this role matters As Secureframe grows its SMB and mid-market customer base, including customers at lower price points who need to succeed independently, scalable self-serve education is no longer optional. A well-built training academy reduces time-to-value, drives deeper product adoption, and ensures customers are getting full value from their investment without requiring 1:1 time from our team for every question. What You'll Own Customer Training Academy Reduce inbound support tickets on trainable topics by building structured, self-serve learning paths across CMMC, FedRAMP, SOC 2, ISO 27001, HIPAA, and core product features Increase self-serve adoption for SMB and mid-market customers by ensuring every top-trafficked help center article has a companion video walkthrough Drive deeper platform engagement through certification and completion-based programs that give customers a measurable reason to return to the academy Product Video & Walkthrough Content Maintain a current, accurate video library covering every major feature and workflow, so customers always have an up-to-date reference Produce micro demos and short-form walkthroughs for high-frequency "how do I" questions, so customers self-serve answers in under two minutes without opening a ticket Accelerate customer awareness of new features by scripting and producing release videos in collaboration with Product and Marketing — before customers need to ask Shorten time-to-value for new customers by ensuring onboarding video content reflects the latest product UI at all times Internal Enablement Create and maintain enablement content for Sales: demo scripts, competitive positioning, objection handling videos, and product update summaries Create and maintain enablement content for Implementation: onboarding runbooks, handoff guides, and process walkthroughs Build a channel partner enablement library so resellers and MSPs can ramp independently without requiring Secureframe headcount Adoption & Impact Drive active usage of the academy by partnering with Product and CS teams to

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Source: https://jobsbylevel.com/jobs/customer-education-content-manager-at-secureframe-653465

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