# Customer Education Program Manager, Live Learning at Ashby

Ashby is hiring a Customer Education Program Manager, Live Learning for a remote role open to applicants in United States. It pays $100k-$177k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/5514e987-1d27-4880-9309-a2e50865028e?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Remote (Remote - US).

## Details

- Company: [Ashby](https://jobsbylevel.com/companies/ashby)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Remote (Remote - US)
- Salary: $100k-$177k
- Posted: October 16, 2026
- Apply: https://jobsbylevel.com/go/5514e987-1d27-4880-9309-a2e50865028e?utm_medium=ai-agent

## Prepare for this job

The job page lists 2 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-education-program-manager-live-learning-at-ashby-a92bb4

## Description

Hi, I'm Jace Talamantes . I founded Ashby's Customer Education function in 2025 and now lead the team. I am excited to be hiring a Customer Education Program Manager, Live Learning! Our team is built on a simple belief: Ashby Academy should feel like every customer's personal CSM. Regardless of tier or team size, every Ashby customer deserves content that meets them where they are — practical, accurate, and genuinely useful. That standard shapes everything we build, and it's what's driven the development of our growing Academy courses, webinar program, and playbook library. We have ambitions to expand both the depth of our content and the formats we deliver it in, and this hire is a meaningful part of getting there. As our first dedicated live-learning hire, you’ll help define what this program becomes and build the practices that make it work. Our Startup Customer Success and Recruiting Operations Consulting teams already run live sessions that customers value. You’ll lead how those experiences should come together, bring a point of view on where we should invest next, and define what great live learning at Ashby should feel like. This role needs both vision and execution. You’ll shape the direction and stay close to the work: planning the calendar, simplifying registration, developing a workshop with an expert, coaching presenters, and hosting selected sessions yourself. You should be as interested in getting next week’s session right as you are in imagining what the program could become over the next year. You’ll report to me and partner with Customer Success, Customer Education, and Marketing. There’s a foundation to build on and people to partner with, alongside plenty of room to set direction and drive the work. If you enjoy forming a point of view, turning it into something practical, and improving it as you learn, there’s a lot to make your own here. What you’ll do at Ashby Own the Customer Success live-learning program, bringing existing programs together under a shared calendar, planning process, and consistent customer experience. Establish a clear process for evaluating, prioritizing, and developing new ideas. Make sessions easier to run. Own registration, reminders, session setup, presenter preparation, live production, surveys, follow-up, and recording handoffs. Build reusable templates and clear operating practices that reduce repeated work. Design learning around customer needs. Partner with presenters and Customer Education Program Managers to define the audience, intended outcome, format, and supporting resources. Develop session outlines, exercises, facilitator guides, and other materials that help customers apply what they learn. Help experts become effective presenters. Define what a high-quality session looks like, run rehearsals, coach presenters, and improve how sessions handle questions, participation, pacing, and mixed experience levels. Host and facilitate selected sessions. Lead or co-facilitate learning where it serves the program, moderate questions and activities, model effective teaching, and help test new formats. Build a program that supports multiple presenters rather than depending on you to teach every session. Own the live-learning recording library. Make useful sessions easy to find and learn from after the live event. Decide what to publish, how to organize it, and when to refresh or retire it. Partner with Academy operations on publishing and with presenters and CEPMs on accuracy, supporting resources, and opportunities to turn sessions into other learning formats. Make sessions easy to discover and join. Work with Marketing on the website experience, audience communications, packaging, and connections to broader programs. Give customers a clear way to find the right session and their next learning step. Measure and improve the program. Track registration, attendance, engagement, learner feedback, and operational effort. Define the product behavior each program is intended to support

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-education-program-manager-live-learning-at-ashby-a92bb4

Source: https://jobsbylevel.com/jobs/customer-education-program-manager-live-learning-at-ashby-a92bb4

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Level. https://jobsbylevel.com/jobs/customer-education-program-manager-live-learning-at-ashby-a92bb4.

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