# Customer Engagement and Program Manager at Airbus

Airbus is hiring a Customer Engagement and Program Manager. Level rates it Little AI ●○○○; you can [apply on Airbus](https://jobsbylevel.com/go/721ace49-c752-4127-a4de-4908cea23ab3?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Location unknown.

## Details

- Company: [Airbus](https://jobsbylevel.com/companies/airbus)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Location unknown
- Posted: November 30, 2022
- Apply: https://jobsbylevel.com/go/721ace49-c752-4127-a4de-4908cea23ab3?utm_medium=ai-agent

## Description

Job Description: Your Mission: The Customer Engagement and Programme Manager team (SDPC) is a key enabler of the Digital Services Growth organisation (SDP) and the Customer Success Management process. In that context, the CEPM has the responsibility to engage with the airline customers to identify their needs, support the commercial sales process and the innovation processes, oversee the deployment of the services with the airlines, in line with the relevant team in the Digital Services ecosystem. The CEPM role requires a strong understanding of the airline customers, aircraft systems, program and project management, digital trends, systems integration, Agile software design methodology and some fluency in the latest technology trends. If you see yourself as a delivery-focused, customer-minded, and technically-oriented leader, an innovative problem-solver, if you have no issue in being autonomous whilst fostering strong collaborations internally and externally, and if you thrive in fast-paced and fluid environments, joining SDPC might be for you! Main Responsibilities: • Manage the relationship with customers: the CEPM is the voice of the customer in Digital Services and creates strong ties with its relevant interfaces with a view of growing the business opportunities. This can apply to different set-ups: • Deploying consultative selling methods, the CEPM identifies with the customer its needs and acts as business-line strategic advisor for i) the Airbus sales teams to craft an offer based on existing product lines and ii) Digital Innovation teams to identify any product or solution innovation potential. • Alternatively, contributing to Digital Services sales campaigns with the GAM, Commercial and Marketing teams and ensures capacity to deliver versus sales commitment before signature. • Engaging the early adopters in the Digital alliance product go-to-market strategies. • Being the customer’s main entry point for the execution of the Digital Services contract execution. • Identify upsell opportunities among the customer portfolio while working with Portfolio, Marketing & Sales and promote add-on solutions. • The deployment phase of the solutions sold to the Airlines requires strong programme management skills to define the deployment plans, coordinate and drum-beat all teams involved within Airbus and the customer. The objective is to guarantee on-time/cost/quality delivery of satisfactory solutions, ensuring expected availability for platform, algorithms and services applications and getting correct data capture, routing, transport & processing. In that role the CEPM shall: • Define and manage for each airline the detailed customized end-to-end implementation roadmap, with clear milestones and deliverables for Airbus, base on contractual commitments • Drive acceptance from customers on digital solutions and trigger associated revenues • Communicate on overall progress • Once the solutions are well implemented the CEPM shall ensure smooth contract execution for each account by doing the following: • Manage the contract P&L (ensure contractual commitment within budget, and secure appropriate invoicing with the relevant teams) • After deployment, manage the contracts, by monitoring and communicating with the Customers on the key points of the service level agreements, manage remedies if any, collect and share customer feedback from various sources (Sales and marketing, CSD, Field reps, Tech request database, contracts...) Main Deliverables: • Conduct workshops and immersion session with customers • Drive the value assessment from pre-sales phase to acceptance and adoption phases and monitor customer adoption, ensuring efficient usage to maximise proven value • Customer engagement plans, based on product priorities and consultative selling outputs • Draft and/or review the contracts Statement of Work (SOW) on feasibility, cost, acceptance criteria and invoicing topics. Evaluate the cost of the contract. This will include

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-engagement-and-program-manager-at-airbus-4c86e3

Source: https://jobsbylevel.com/jobs/customer-engagement-and-program-manager-at-airbus-4c86e3

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-engagement-and-program-manager-at-airbus-4c86e3.

Get job alerts: https://jobsbylevel.com/newsletter