# Customer Engagement Business Partner at Johnson & Johnson

Johnson & Johnson is hiring a Customer Engagement Business Partner in Bogotá, Colombia. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/c002297f-f92f-4c31-98ec-8e7b34095811?utm_medium=ai-agent).

AI Level 1, AI centrality 31 out of 100. Bogotá, Distrito Capital, Colombia.

## Details

- Company: [Johnson & Johnson](https://jobsbylevel.com/companies/johnson-johnson)
- AI level: AI Level 1 (score 31 out of 100)
- Location: Bogotá, Distrito Capital, Colombia
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/c002297f-f92f-4c31-98ec-8e7b34095811?utm_medium=ai-agent

## Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Digital Marketing Job Sub Function: Digital Marketing Strategy Job Category: Professional All Job Posting Locations: Bogotá, Distrito Capital, Colombia Job Description: At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https: // www.jnj.com/. We are searching for the best talent for a Customer Engagement Business Partner position, based in Bogota. Purpose: The Customer Engagement Business Partner will lead the front office at cluster level to transform how Janssen interacts with it’s customers, developing a harmonized client-centric journey experience throughout new physical and digital channels by fostering synergies & sharing lessons learned between Businesses. It will be a key talent for digital leadership positions in the future and support the cluster with the omnichannel orchestration. S/he needs to be a challenger who can see opportunities and inspire the team to be more efficient and customer-centric, but also be an operator who can navigate the organization efficiently, and work through any roadblocks that may arise. Main Responsibilities: Provide an outside-in perspective to the country on how to improve the phygital customer experience Provide innovative/transformative alternatives leveraging his/her experience and the knowledge acquired from the rest of the teams in the CoE, identifies synergies/leverages lessons learned from other BPs/countries Plan the execution and define implications of omnichannel strategy to deliver personalized experience across the region, to be adapted by country phygital business partners Monitor competitor activity, phygital omnichannel strategy trends and connecting with other clusters on Janssen’s omnichannel strategy Continuously scan new solutions, technologies and approaches from other external player inside and outside the pharma sector in the defined country/cluster Orchestrate and support strategies to thrive field force effectiveness based on customer needs Identifies how as BP and CoE, they may interact with other CoEs and other functional areas (i.e., HCC) so they can maximize the value delivered to the country Integrate relevant digital elements across all channels to further enhance the consumer journey and reinforce key brand messages Define, track and monitor initiatives performance at a cluster level (KPIs, field force, content) to improve CoE performance Define cluster omnichannel strategy, in collaboration with CVTs to drive customer journey transformation Support Business Partner Leader determine the omnichannel strategy and resource allocation Foster synergies and share lessons learned across the business Support CoE leader to prioritize omnichannel initiatives Experiences and Competencies

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-engagement-business-partner-at-johnson-johnson-146f46

Source: https://jobsbylevel.com/jobs/customer-engagement-business-partner-at-johnson-johnson-146f46

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-engagement-business-partner-at-johnson-johnson-146f46.

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