# Customer Engagement Partner -IBD Centro at Johnson & Johnson

Johnson & Johnson is hiring a Customer Engagement Partner -IBD Centro in Milano, Italy. It pays €41k-€66k a year and Level rates it Little AI ●○○○; you can [apply on Johnson & Johnson](https://jobsbylevel.com/go/ee31c6b2-bcdd-4673-8001-9dedfbffb0b1?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Milano, Italy.

## Details

- Company: [Johnson & Johnson](https://jobsbylevel.com/companies/johnson-johnson)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Milano, Italy
- Salary: €41k-€66k
- Posted: October 26, 2026
- Apply: https://jobsbylevel.com/go/ee31c6b2-bcdd-4673-8001-9dedfbffb0b1?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-engagement-partner-ibd-centro-at-johnson-johnson-182973

## Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Pharmaceutical Sales Job Sub Function: Sales – Immunology (Commission) Job Category: Professional All Job Posting Locations: Milano, Italy Job Description: The Customer Engagement Partner -IBD Centro (Emilia Romagna, Toscana, Umbria, Marche , Abruzzo, Molise and Sicilia) is responsible for enhancing the quality and impact of engagement with a defined group of healthcare professionals. The role focuses on building trusted relationships, generating actionable insights, and supporting the consistent activation of disease education in close collaboration with cross-functional teams, in a compliant manner. The role reports directly to the Product Manager, ensuring strong alignment between field and brand strategy. This role will cover South Italy: Abruzzo, Marche, Sicilia, Puglia, Calabria. Key Responsibilities 1. Customer Engagement & KOL Management Identify, develop, and maintain professional relationships with national and regional healthcare professionals (including KOLs) Deliver structured, high-value interactions aligned with customer needs and portfolio priorities Develop engagement plans and contribute to customer segmentation and targeting activities Monitor customer perspectives on clinical practice and evolving treatment patterns, and provide structured feedback to internal stakeholders Act as a key point of contact to ensure appropriate and compliant customer support 2. Disease Education & Narrative Activation Support the consistent use and adaptation of approved disease education materials Reinforce key scientific and educational messages during customer interactions, within compliance guidelines Collaborate on the refinement of disease education approaches and materials based on field feedback 3. Educational Initiatives & Program Support Support the identification and engagement of healthcare professionals for educational initiatives (e.g. speaker programs, advisory boards, training activities) Contribute to the execution of approved educational programs and events Provide feedback on program effectiveness to support continuous improvement Collaborate with internal stakeholders to ensure scientific and compliance alignment 4. Cross-Functional Collaboration Work closely with Marketing, Medical Affairs, and Sales teams to ensure a coordinated approach to customer engagement Align, where appropriate, with Medical field roles (e.g. MSLs) on complementary activities with shared customers Contribute to the translation of strategy into effective field execution 5. Strategic Contribution & Opportunity Identification Identify opportunities to improve engagement quality within assigned geographies or customer segments Support the identification of emerging stakeholders (e.g. future clinical leaders) Contribute to the continuous evolution of customer engagement models and practices Skills & Competencies Strong interpersonal and communication skills Ability to actively listen, interpret, and synthesize information Analytical mindset with ability to translate insights into action Cross-functional collaboration and stakeholder management Sound judgment and adaptability in a dynamic environment Understanding

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-engagement-partner-ibd-centro-at-johnson-johnson-182973

Source: https://jobsbylevel.com/jobs/customer-engagement-partner-ibd-centro-at-johnson-johnson-182973

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-engagement-partner-ibd-centro-at-johnson-johnson-182973.

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