# Customer Engagement Specialist (Conceirge) at Cochlear

Cochlear is hiring a Customer Engagement Specialist (Conceirge) in Tokyo, Japan. Level rates it Little AI ●○○○; you can [apply on Cochlear](https://jobsbylevel.com/go/fee12c5d-c43e-457f-80da-36756aea6010?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Tokyo, Japan.

## Details

- Company: [Cochlear](https://jobsbylevel.com/companies/cochlear)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Tokyo, Japan
- Posted: October 7, 2026
- Apply: https://jobsbylevel.com/go/fee12c5d-c43e-457f-80da-36756aea6010?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-engagement-specialist-conceirge-at-cochlear-59b401

## Description

Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing. Cochlear Japan: The Japan operations (NCC) is one of Asia Pacific’s longest established operations, with the Tokyo office opening in 1989. Japan is an ageing country, and the ageing population is growing, leading to a higher incidence of hearing loss in over 65-year-olds. Hearing loss among the elderly is a huge opportunity. Our work in Japan focuses on raising awareness amongst the elderly whilst increasing better access and service to the Paediatric Market. The Opportunity We are seeking a Customer Engagement Specialist (Concierge) based in Tokyo, reporting to the Area Sales Manager, Japan . In this role, the successful Customer Engagement Specialist will have the opportunity to drive Geater Tokyo + α area business by providing your customer service strategic expertise and working with field partners. Properly provide information on Cochlear's products and services to the market and contribute to the support of people with hearing difficulty and the development of business. Accountabilities Accountability 1: Candidate Engagement and Communication Proactively engage and nurture prospective candidates through outbound communications, building trust and maintaining engagement throughout the decision-making and implantation journey. Provide personalised mentoring, follow-up, and support throughout the candidate journey. Act as the primary liaison for inbound and outbound telephone calls, email and face to face communication involving consumers Attend consumer events and proactively engage with candidates to build ongoing relationships and be the primary contact to help guide candidates through the implantation process Build relationships with key internal and external groups and contacts (e.g. Cochlear support recipients) to create, foster and mobilise a network of support that will assist with reaching out to consumers and nurturing candidates through their hearing journey to implantation Ensure all candidate inquiries are responded to in a timely and professional manner. Ensure all candidates are supported throughout the decision-making and implantation process Provide personalised, accurate information and guidance about the implantation process Ensure communication is clear and timely, and proper action is taken while all internal processes are followed Regularly follow up and communicate with consumers, providing appropriate touch points. If required, facilitate a meeting with the appropriate Sales Representative, other recipients and/or volunteers Support the regional field team to organise and manage candidate and recipient engagement initiatives, including educational programs, Sawakai activities, and other community engagement events, to raise Cochlear Implant (CI) awareness and support candidates throughout their hearing journey. Deliver an empathetic, positive, and customer-focused experience across all consumer interactions. Accountability 2: Leads Data Tracking, Analysis and Utilisation Utilise CRM systems (e.g. Salesforce.com) to track consumer touch points, lead progression, and candidate engagement activities. Maintain accurate lead records and ensure timely follow-up activities throughout the candidate journey. Monitor lead progression and conversion activities and identify opportunities to

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-engagement-specialist-conceirge-at-cochlear-59b401

Source: https://jobsbylevel.com/jobs/customer-engagement-specialist-conceirge-at-cochlear-59b401

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-engagement-specialist-conceirge-at-cochlear-59b401.

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