# Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis at TD Bank

TD Bank is hiring a Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis. Level rates it Little AI ●○○○; you can [apply on TD Bank](https://jobsbylevel.com/go/a4f2f6f4-4da2-488d-9a40-b902663e4599?utm_medium=ai-agent).

AI Level 1, AI centrality 39 out of 100. Oakville, Ontario.

## Details

- Company: [TD Bank](https://jobsbylevel.com/companies/td-bank)
- AI level: AI Level 1 (score 39 out of 100)
- Location: Oakville, Ontario
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/a4f2f6f4-4da2-488d-9a40-b902663e4599?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-experience-associate-inviting-applicants-who-identify-as-first-nation-status-and-non-status-inuit-and-metis-at-td-bank-b7be4e

## Description

Work Location: Oakville, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $22.50 - $28.33 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers. This role is required to understand customer needs and identify opportunities to promote products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. This particular posting is open to those who identify as First Nation (Status and Non-Status), Inuit, and Métis with interest in the JOB TITLE role. For other opportunities, both for First Nation, Inuit, and Métis communities and others, please visit the TD Career Site. KEY ACCOUNTABILITIES CUSTOMER Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner Assist with responding and resolving customer concerns, escalating when necessary Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers SHAREHOLDER Support the achievement of business objectives by supporting advice goals Promote products, advice, services and banking capabilities Understand and apply operating policies and procedures Contribute to business objectives for Operational Excellence Support the timely and accurate completion of business processes and procedures Escalate non-standard or high-risk transactions / activities as necessary Support and participate in process improvement opportunities Ensure necessary due diligence to support the accuracy of all customer transactions / activities Be knowledgeable of and comply with Bank Code of Conduct EMPLOYEE / TEAM Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment Support the team by continuously developing knowledge in own area Participate in personal performance management and development activities, including cross training within own team Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities Contribute to a fair, positive and equitable environment that supports a diverse workforce Act as a brand champion for your business area/function and the bank, both internally and/or externally BREADTH & DEPTH Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact Requires a broad knowledge regarding basic product suite of business supported Evaluates and recommends customer solutions from established options Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally;

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-experience-associate-inviting-applicants-who-identify-as-first-nation-status-and-non-status-inuit-and-metis-at-td-bank-b7be4e

Source: https://jobsbylevel.com/jobs/customer-experience-associate-inviting-applicants-who-identify-as-first-nation-status-and-non-status-inuit-and-metis-at-td-bank-b7be4e

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-experience-associate-inviting-applicants-who-identify-as-first-nation-status-and-non-status-inuit-and-metis-at-td-bank-b7be4e.

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