# Customer Experience Customer Success Specialist at Cisco

Cisco is hiring a Customer Experience Customer Success Specialist in San Diego, United States. It pays $153k-$207k a year and Level rates it Little AI ●○○○; you can [apply on Cisco](https://jobsbylevel.com/go/1ad828dd-8acb-4717-a3cc-5eae5035eb1b?utm_medium=ai-agent).

AI Level 1, AI centrality 30 out of 100. San Diego, California, US.

## Details

- Company: [Cisco](https://jobsbylevel.com/companies/cisco)
- AI level: AI Level 1 (score 30 out of 100)
- Location: San Diego, California, US
- Salary: $153k-$207k
- Posted: November 9, 2026
- Apply: https://jobsbylevel.com/go/1ad828dd-8acb-4717-a3cc-5eae5035eb1b?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-experience-customer-success-specialist-at-cisco-4acf80

## Description

The application window is expected to close on: 11/13/2026 Meet the Team Join the Global Enterprise Segment (GES) Customer Success team, where we partner with the world’s most complex organizations to modernize identity and Zero Trust architecture. We are a diverse, high-trust team known as a premier launchpad for innovators. We believe in radical transparency, candid feedback, and continuously elevating our craft. If you thrive where psychological safety meets high standards, you will love working here. Your Impact As a Customer Success Specialist (CSS), you are the strategic advisor for enterprise security executives, identity architects, and IT operations teams. You will drive adoption, de-risk deployments, uncover expansion opportunities, and guide customers through critical milestones including Risk-Based Authentication, SSO/IdP integrations, and Zero Trust access. Manage proactive adoption strategies and value realization across a portfolio of Fortune 500 accounts. Partner with security architects to integrate Cisco Duo across hybrid environments, including Entra ID, Okta, and EHR systems. Lead Executive Business Reviews (QBRs/EBRs) to demonstrate security ROI and identify architectural gaps. Leverage AI and telemetry to analyze account health, surface risk, and accelerate time-to-value. Cultivate our collaborative culture through peer mentoring, feedback loops, and knowledge sharing. Minimum Qualifications 10+ years in Customer Success, Technical Account Management, or Solutions Architecture supporting enterprise SaaS or cybersecurity. 5+ years of experience with IAM, MFA, SSO, SAML/OIDC protocols, or directory services (e.g., Active Directory, Entra ID, Okta). 1+ years of experience using AI tools, LLMs, or prompt-driven workflows to streamline technical tasks. Proven experience managing enterprise relationships, conducting executive business reviews, and delivering adoption plans. Experience analyzing telemetry and authentication logs to evaluate account health and security risks. Preferred Qualifications Demonstrated growth mindset, with the ability to navigate complex feedback and collaborate in a diverse team. Practical experience building AI workflows or automation scripts to accelerate troubleshooting and reporting. Experience with healthcare (EPCS/EHR), financial services, or regulated compliance frameworks (FIPS, FedRAMP, HIPAA, PCI-DSS). Experience navigating Cisco partner ecosystems, Global Price List (GPL) models, and SaaS renewal cycles. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $153,300.00 to $207,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-experience-customer-success-specialist-at-cisco-4acf80

Source: https://jobsbylevel.com/jobs/customer-experience-customer-success-specialist-at-cisco-4acf80

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-experience-customer-success-specialist-at-cisco-4acf80.

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