# Customer Experience Customer Success Specialist at Cisco

Cisco is hiring a Customer Experience Customer Success Specialist for a remote role open to applicants in United States. It pays $140k-$191k a year and Level rates it Little AI ●○○○; you can [apply on Cisco](https://jobsbylevel.com/go/d4796bd1-ce4f-4d6e-a9c8-2e4b438e7578?utm_medium=ai-agent).

AI Level 1, AI centrality 28 out of 100. Remote (Remote - Georgia, USA).

## Details

- Company: [Cisco](https://jobsbylevel.com/companies/cisco)
- AI level: AI Level 1 (score 28 out of 100)
- Location: Remote (Remote - Georgia, USA)
- Salary: $140k-$191k
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/d4796bd1-ce4f-4d6e-a9c8-2e4b438e7578?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-experience-customer-success-specialist-at-cisco-e1772a

## Description

The application window is expected to close on: 11/19/2026 Meet the Team The Cisco Customer Experience (CX) Security team partners with enterprise customers to drive successful adoption, optimization, and long-term value from Cisco security solutions. We work closely across Sales, Engineering, Product Management, and Customer Experience teams to deliver secure, scalable, and customer-focused outcomes. Your Impact As a Customer Success Specialist focused on Cisco Secure Firewall, you will help customers achieve their security and business goals by guiding adoption, deployment, and optimization of firewall and hybrid mesh security solutions. You will use technical expertise, customer engagement, and data-driven insights to improve customer outcomes, strengthen adoption, and support long-term growth. Responsibilities Partner with enterprise customers to align security strategies with business priorities and desired outcomes. Drive adoption and value realization of Cisco Secure Firewall capabilities, policy management, and threat defense solutions. Identify technical risks, adoption challenges, and opportunities to improve customer environments. Lead customer workshops, onboarding sessions, technical enablement programs, and executive briefings. Develop and lead Technical Adoption Plans (TAPs) using telemetry, analytics, and AI-driven insights. Conduct business reviews to share adoption progress, usage trends, and strategic recommendations. Support deployment readiness through testing, validation labs, and documentation of standard processes. Collaborate with cross-functional teams including Sales, Renewals, Engineering, and Product Management to improve customer experiences. Share customer feedback and field insights to support product and service improvements. Mentor team members and contribute to scalable customer success initiatives and operational excellence. Minimum Qualifications Bachelor’s degree with 8+ years of related experience, Master’s degree with 6+ years, PhD with 3+ years, or equivalent professional experience. Experience in customer-facing technical roles such as Customer Success, Consulting, Systems Engineering, or Technical Support within enterprise security environments. Hands-on experience designing, deploying, or supporting Cisco Secure Firewall or similar enterprise firewall technologies. Strong knowledge of security architectures, firewall management, VPNs, IPS/IDS, and threat prevention technologies. Industry-recognized certification such as CCIE Security or equivalent technical certification. Preferred Qualifications Certifications such as CCNP Security, CISSP, or equivalent security credentials. Experience supporting large enterprise security environments and adoption programs. Knowledge of cloud security technologies and hybrid network architectures. Good communication, collaboration, and partner engagement skills. Ability to influence technical and business decisions across cross-functional teams. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $140,200.00 to $190,600.00 and reflects the projected

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-experience-customer-success-specialist-at-cisco-e1772a

Source: https://jobsbylevel.com/jobs/customer-experience-customer-success-specialist-at-cisco-e1772a

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-experience-customer-success-specialist-at-cisco-e1772a.

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