# Customer Experience Customer Success Specialist - NX at Cisco

Cisco is hiring a Customer Experience Customer Success Specialist - NX in Taipei, Taiwan. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/598eae1c-4cef-479a-8be3-e85b4687d869?utm_medium=ai-agent).

AI Level 1, AI centrality 12 out of 100. Taipei, Taiwan.

## Details

- Company: [Cisco](https://jobsbylevel.com/companies/cisco)
- AI level: AI Level 1 (score 12 out of 100)
- Location: Taipei, Taiwan
- Posted: October 13, 2026
- Apply: https://jobsbylevel.com/go/598eae1c-4cef-479a-8be3-e85b4687d869?utm_medium=ai-agent

## Description

This role ensures the adoption of software and value realization that lead to successful renewals and business growth by leveraging AI-driven insights and a thorough understanding of customer environments and deployments to tailor adoption strategies. It proactively develops and orchestrates technical adoption planning (TAP) execution, creating and driving TAPs that align with customer goals to maximize technology investments and promote the full utilization of Cisco technologies, with designated CSSs typically owning TAP creation and pooled CSSs contributing architecture-specific expertise. The position facilitates alignment workshops to review adoption progress and drive expected customer outcomes and benefits, resulting in successful onboarding, adoption, and renewals. It drives scale impact by creating and delivering advanced 1:many technical enablement Expert Insight Series, stays current with the latest Cisco technologies including AI advancements, the competitive landscape, and industry trends to provide expert guidance, and participates in stakeholder workshops to articulate the state of the adoption business, including common barriers and market trends. The role is also involved in 1:1 customer engagements and community events, supporting Customer Experience Managers (CXMs) and Customer Success Managers (CSMs) in TAP and execution, while influencing executive and customer technical decision-making and fostering trusted advisory relationships. Additionally, the position collaborates with Customer Success Teams, Accounts, Sales, Partners, and others in GTM, leveraging AI and strategic insights to enhance customer adoption, address product concerns, and identify use cases that drive value and business outcomes. It acts as a technology evangelist between customers and Cisco's product teams, providing feedback to inform product development and enhancements, and leads collaboration with Product teams to address systemic product challenges identified by customers, driving usability and serviceability enhancements. What You'll Do: •Handles adoption for a moderately-sized portfolio of mid-sized customers, managing deployments that may span multiple products/solutions within a single technology area, using AI-powered analytics to monitor adoption and inform engagement strategies •Specializes in a technology or specific product/solution set within an architecture; begins developing awareness of adjacent technologies within the same architecture •Conducts standard or moderately customized technical enablement sessions across multiple products and audiences; organizes and runs moderately detailed demo setups for customer meetings, highlighting key features and ensuring follow-up for successful implementation •Supports TAP execution by identifying adoption blockers, recommending relevant accelerators, and collaborating with CXMs to align activities with customer goals •Maintains detailed customer profiles by gathering insights on their operations and goals, and applying AI-driven recommendations to suggest improvements in product use •Proactively follows up with customers post-session to ensure adoption progress, answer follow-up questions, and support successful CSAT outcomes •Identifies common adoption blockers (e.g., lack of internal training, misconfigured features), recommends relevant accelerators, implements small enhancements in processes or products •Collaborates with CXMs to align session delivery with customer goals and lifecycle milestones •Applies product and service knowledge to guide onboarding and adoption conversations with customers •Configures and maintains low to moderately complex test environments for customer demos, troubleshooting basic issues to support effective sessions •Uses telemetry and AI-driven insights to identify opportunities for improvement •Shares customer feedback and competitive observations to support product and service enhancements •Mentors junior CSSs by reviewing their work, providing

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-experience-customer-success-specialist-nx-at-cisco-59f14a

Source: https://jobsbylevel.com/jobs/customer-experience-customer-success-specialist-nx-at-cisco-59f14a

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-experience-customer-success-specialist-nx-at-cisco-59f14a.

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