# Customer Experience Customer Success Specialist - NX at Cisco

Cisco is hiring a Customer Experience Customer Success Specialist - NX in Singapore, Singapore. Level rates it Little AI ●○○○; you can [apply on Cisco](https://jobsbylevel.com/go/463b2834-92e3-464c-bf1e-beb82017d862?utm_medium=ai-agent).

AI Level 1, AI centrality 12 out of 100. Singapore, Singapore.

## Details

- Company: [Cisco](https://jobsbylevel.com/companies/cisco)
- AI level: AI Level 1 (score 12 out of 100)
- Location: Singapore, Singapore
- Posted: October 23, 2026
- Apply: https://jobsbylevel.com/go/463b2834-92e3-464c-bf1e-beb82017d862?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-experience-customer-success-specialist-nx-at-cisco-d17bb4

## Description

Meet the Team The Cisco Customer Experience (CX) organisation is one of Cisco’s fastest-growing teams, with a clear purpose: helping customers get real, lasting value from their Cisco investments. We work at the crossroads of technical knowledge and business understanding, partnering with customers to improve how they operate and achieve outcomes that matter to them. The Customer Success Specialist (CSS) team is a collaborative group of technical advisors who bring deep product knowledge and a genuine curiosity about customer success; We work side-by-side with customers to guide them, not from the sidelines. We are part of a global community that shares adoption approaches and learning across three areas of focus: Networking, Security, and Cloud & AI Infrastructure. If you enjoy working through sophisticated technical challenges, contributing to how Cisco’s products improve over time, and collaborating with curious, knowledgeable colleagues, this team is a great fit. Your Impact As a Customer Success Specialist, you will serve as a strategic advisor and technical expert, leading targeted engagements that accelerate product adoption and drive measurable business value for Cisco’s customers. You will lead the full adoption journey, from baselining customer environments and building onboarding roadmaps to facilitating executive-level workshops and providing feedback that directly crafts Cisco’s product roadmap. Success in this role means customers move from purchasing a solution to actively realizing its value, with you as the trusted guide at every step. Your influence extends well beyond individual engagements: as the “voice of the customer,” your insights will advise Cisco Engineering and Product Management on challenges and opportunities across the product portfolio. Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, from foundational product awareness to sophisticated feature adoption, while proactively providing feedback to CX Product Management to improve these offerings. Accelerate value realization by applying validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving their desired business outcomes, including baselining environments and developing comprehensive onboarding journeys. Identify and mitigate adoption risks, such as low technical usage or integration barriers, by handling customer expectations and resolving issues promptly to ensure a successful customer journey. Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps, ensuring all project collaborators remain aligned at every stage of the onboarding lifecycle. Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs to ensure successful, long-term product utilization. Minimum Qualifications Protocols: Expert knowledge of enterprise networking protocols including OSPF, BGP, IS-IS, LISP, and VxLAN. Platforms: Hands-on mastery of Catalyst Center (Automation/Assurance), SDA, and SDWAN. Skills: Proficiency in network automation and scripting (Python/Perl) to resolve complex adoption barriers. Experience: 10- 12+ years in technical consulting or customer-facing technical roles. Education: Bachelor’s degree in Engineering or Computer Science; Master’s preferred. Certifications: Multiple advanced certifications (CCIE, CISM, CISSP); Cisco Certified Success Specialist certification strongly preferred. Demonstrate expert-level knowledge in the specialized technical tracks, focusing on adoption challenges: Networking track: Solid understanding of Wireless networking fundamentals (RF Design, Roaming, 802.11 standards) and enterprise networking protocols (OSPF, BGP, IS-IS, LISP, VxLAN), practical experience with Catalyst Center, Meraki or equivalent Network Management Systems, and a solid understanding of network automation and assurance

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-experience-customer-success-specialist-nx-at-cisco-d17bb4

Source: https://jobsbylevel.com/jobs/customer-experience-customer-success-specialist-nx-at-cisco-d17bb4

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-experience-customer-success-specialist-nx-at-cisco-d17bb4.

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