# Customer Experience Partner – Transplants (Cairo) at Sanofi

Sanofi is hiring a Customer Experience Partner – Transplants (Cairo) (Egypt). Level rates it Little AI ●○○○; you can [apply on Sanofi](https://jobsbylevel.com/go/a6530842-fb8e-4847-8648-7d0f3a24c460?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. Cairo.

## Details

- Company: [Sanofi](https://jobsbylevel.com/companies/sanofi)
- AI level: AI Level 1 (score 10 out of 100)
- Location: Cairo
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/a6530842-fb8e-4847-8648-7d0f3a24c460?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-experience-partner-transplants-cairo-at-sanofi-6663aa

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-experience-partner-transplants-cairo-at-sanofi-6663aa

## Description

Job Title: Customer Experience Partner – Transplants (Cairo) Location: Cairo Job Grade: L1-2 About Sanofi: We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. About the job The Customer Experience Partner – Transplants contributes to and leads the transplants sales process within an assigned territory in Egypt. The role is primarily responsible for the successful launch of Transplantation portfolio to targeted Healthcare Professionals, ensuring optimal product knowledge dissemination, and delivering an exceptional customer experience that supports both patient outcomes and business objectives. The role reports directly to the Transplant lead and is expected to: Execute territory-level sales strategies aligned with national and regional commercial plans Engage HCPs through high-quality, compliant, and scientifically accurate interactions Build and sustain strong professional relationships with key transplant stakeholders Drive early adoption of Transplantation portfolio through focused launch activities and disease/product awareness initiatives Monitor territory performance and adapt approaches to maximize impact Represent Sanofi's values and commitment to patients in every customer interaction Key Accountabilities: 1. Sales Execution & Territory Management Achieve and exceed assigned sales targets for Transplantation portfolio (primary product, launch phase) within the designated Egyptian territory Plan and execute a structured call cycle to ensure optimal coverage and frequency of target HCPs across transplant centers and relevant institutions Develop and implement a territory business plan aligned with brand strategy, launch objectives, and local market dynamics Monitor sales performance data and adjust tactics proactively to address gaps and opportunities 2. Product Launch & Disease Awareness Lead on-the-ground launch execution for Transplantation portfolio, ensuring strong market entry and rapid awareness generation among relevant transplant specialists Build disease area awareness around chronic graft-versus-host disease (cGVHD) and position Transplantation portfolio as the treatment of choice within the Egyptian transplant community Identify and develop Key Opinion Leaders (KOLs) in the transplant space to champion Transplantation portfolio and support peer-to-peer education Establish new accounts and expand access to Transplantation portfolio across transplant centers, hematology units, and relevant hospital departments Drive early adoption by engaging decision-makers early in the launch cycle and supporting formulary inclusion and listing processes Collaborate closely with the Transplant Team, Medical Affairs, and Market Access to ensure a coordinated and impactful launch approach 3. Customer Engagement & Experience Deliver compelling, balanced, and compliant product presentations to transplant physicians, nephrologists, hematologists, hepatologists, transplant coordinators , and other relevant HCPs Provide high-quality scientific and clinical information on both Transplantation portfolios to support HCP decision-making Identify and address customer needs, objections, and concerns in a professional and solution-oriented manner Ensure a consistent and differentiated customer experience across all touchpoints 4. Stakeholder & Account Management Identify, map, and prioritize key transplant accounts and stakeholders within the territory, including transplant centers, university hospitals, and specialized hematology/nephrology units Build and maintain productive relationships with transplant physicians, nephrologists, hematologists, hepatologists, transplant coordinators, hospital pharmacists, and other relevant

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-experience-partner-transplants-cairo-at-sanofi-6663aa

Source: https://jobsbylevel.com/jobs/customer-experience-partner-transplants-cairo-at-sanofi-6663aa

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-experience-partner-transplants-cairo-at-sanofi-6663aa.

Get job alerts: https://jobsbylevel.com/newsletter