# Customer Field Services Category Manager at HP

HP is hiring a Customer Field Services Category Manager in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/475a1d03-0a4c-445c-ac80-76c839f888e1?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Bengaluru, Karnataka, India.

## Details

- Company: [HP](https://jobsbylevel.com/companies/hp)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Bengaluru, Karnataka, India
- Posted: October 13, 2026
- Apply: https://jobsbylevel.com/go/475a1d03-0a4c-445c-ac80-76c839f888e1?utm_medium=ai-agent

## Description

Customer Field Services Category Manager Description - This role is responsible for developing and executing category and sourcing strategies for Customer Field Services, including install, move, add, change, and decommission (IMACD) services, on-site customer support, break-fix repair, and related field-service capabilities. The Category Manager partners with business, operations, finance, legal, and regional stakeholders to translate service requirements into sourcing plans, supplier strategies, competitive commercial models, and executable contracts. The role proactively manages stakeholder expectations, leads or participates in planning activities and recurring governance forums, monitors supplier and category performance, and identifies opportunities to improve cost, service quality, delivery coverage, customer experience, and supply continuity. Responsibilities • Develops and executes regional or global category strategies for Customer Field Services, including IMACD, on-site customer support, break-fix services, deskside support, dispatch services, and associated parts or logistics requirements. • Maintains knowledge of field-service market trends, supplier capabilities, labor models, geographic coverage, emerging technologies, cost drivers, and applicable regulatory or workforce considerations. • Partners with operations and business stakeholders to understand service requirements, demand forecasts, geographic coverage, service-level expectations, customer commitments, and planned business changes. • Proactively manages stakeholder expectations by establishing clear objectives, timelines, decision points, dependencies, escalation paths, and communication routines. • Participates in annual and quarterly planning, demand and capacity reviews, business reviews, project meetings, sourcing councils, and recurring stakeholder governance forums. • Develops category plans, sourcing strategies, supplier segmentation models, competitive bid events, business cases, and supplier recommendations supported by market, operational, and financial analysis. • Leads or supports requests for information, requests for proposal, supplier evaluations, negotiations, contracting, renewals, and supplier transitions. • Evaluates commercial models such as fixed fee, per-dispatch, per-device, per-site, time-and-materials, dedicated staffing, and outcome- or performance-based arrangements. • Negotiates pricing, service levels, performance measures, governance requirements, transition obligations, risk protections, and continuous-improvement commitments. • Monitors supplier performance against contractual commitments, service-level agreements, key performance indicators, financial targets, customer-experience measures, and corrective-action plans. • Identifies and mitigates risks related to service continuity, supplier dependency, geographic coverage, workforce availability, subcontracting, information security, compliance, transition readiness, and business continuity. • Works with internal partners and suppliers to resolve performance issues, manage escalations, implement recovery plans, and maintain uninterrupted customer support. • Develops productive supplier relationships while maintaining appropriate commercial discipline, accountability, and adherence to procurement policies. • Identifies savings, cost avoidance, demand-management, standardization, automation, and productivity opportunities without compromising service quality or customer outcomes. • Supports implementation and transition activities following sourcing decisions, including stakeholder communications, supplier onboarding, knowledge transfer, readiness reviews, and stabilization governance. • Maintains category documentation, market intelligence, sourcing records, contract data, performance reporting, and a forward-looking pipeline of sourcing and renewal activities. • Uses procurement, contract-lifecycle, sourcing, and reporting systems to maintain accurate data, support

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-field-services-category-manager-at-hp-b12d7d

Source: https://jobsbylevel.com/jobs/customer-field-services-category-manager-at-hp-b12d7d

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-field-services-category-manager-at-hp-b12d7d.

Get job alerts: https://jobsbylevel.com/newsletter