# Customer Growth Manager, Amazon Shipping at Amazon

Amazon is hiring a Customer Growth Manager, Amazon Shipping in San Jose, United States. Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/583714cf-5ec7-4e06-9134-89b78a2e8023?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. CR, San Jose.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 0 out of 100)
- Location: CR, San Jose
- Posted: May 6, 2026
- Apply: https://jobsbylevel.com/go/583714cf-5ec7-4e06-9134-89b78a2e8023?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-growth-manager-amazon-shipping-at-amazon-e03a8a

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-growth-manager-amazon-shipping-at-amazon-e03a8a

## Description

This is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Customer Growth Manager (CGM) to provide operational and relationship support to high-volume shippers. This role plays a critical part in ensuring the success and satisfaction of Amazon Shipping partners by managing key escalations, providing proactive insights, and delivering a seamless support experience. The CGM will work closely with onshore CGMs. Key job responsibilities CGMs support shippers by resolving issues and driving improvements across six primary categories: 1. Pickup Support-Resolve missed, delayed, or urgent pickup requests. Minimize shipper disruptions through timely coordination and response 2. Tracking and Delivery Resolution- Investigate tracking anomalies and delivery delays. Provide clear and accurate updates to shippers. Support recipient satisfaction by resolving delivery concerns 3. Billing & Account Management-Address invoicing discrepancies and payment processing issues. Monitor invoice limits and account configurations. Manage updates to warehouse addresses and contact points 4. Claims Assistance-Guide shippers through the compensation process for lost, damaged, or delayed packages. Review denied claims and ensure adherence to Amazon policy 5. Proactive Account Optimization-Conduct data analysis to identify trends and growth opportunities. Deliver insights via Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). Promote awareness and usage of self-service tools and best practices 6. Complex or Cross-functional Escalations- Manage escalations that span multiple functions or require unique resolution paths. Partner with internal teams to resolve issues such as property damage, vendor mis-shipments, drop trailer incidents, or API integration errors. A day in the life Engage both internally and externally to Amazon to understand key customer pain points and generate strategic and impactful solutions. Basic qualifications - 3+ years of business development, partnership management, or sourcing new business experience - 3+ years of developing, negotiating and executing business agreements experience - Bachelor's degree - Experience with sales CRM tools such as Salesforce or similar software - Experience in setting up and managing a sales pipeline - Speak, write, and read fluently in English Preferred qualifications - Experience interpreting data and making business recommendations - Experience in online advertising or high-tech products/services Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Source: https://jobsbylevel.com/jobs/customer-growth-manager-amazon-shipping-at-amazon-e03a8a

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-growth-manager-amazon-shipping-at-amazon-e03a8a.

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